Contact Centre Recording

Verint Verba contact centre recording solutions, delivered by Geomant

Ensuring consistently exceptional customer service

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Record, monitor & analyse agent interactions with customers.

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Apply additional modules to support scorecarding & agent development.

Ensures PCI-DSS compliance to protect cardholder data.

Agent Evaluation

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Scorecarding

Silent Monitoring

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Whisper Coaching

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Pause & Resume

Pricing

Geomant offers a fixed price cost based around an agreed scope which can range depending on the complexity of the project. Typically, there are three components which contribute to an overall solution cost, these are:

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Software\Licence

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Professional Services

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Software Assurance & Maintenance

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From the Cloud

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As a Hybrid

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On-Premises

Delivery

At Geomant we work with clients to understand the relative benefits of each deployment method and will assist in finding the most suitable arrangement to meet your commercial and operational requirements.

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Visit the Geomant Academy

In the academy are a wealth of call recording resources.