Contact Centre Recording

Verint Verba contact centre recording solutions, delivered by Geomant

Ensuring Consistently Exceptional Customer Service

s

Record, monitor & analyse agent interactions with customers.

j

Apply additional modules to support scorecarding & agent development.

Ensures PCI-DSS compliance to protect cardholder data.

Contact Centre Recording - Full features

Agent Evaluation

Your customers can monitor and improve their agents' performance by creating customised evaluation forms. They can use multiple question types to ensure alignment with quality standards.

~

Scorecarding

The scorecarding feature can be used to score agent/customer interactions to identify areas that require development.

Silent Monitoring

Your customers can silently monitor their agents' interactions to ensure a consistently high level of service.

$

Whisper Coaching

Whisper coach provides feedback and guidance to agents without disrupting the customer call.

?

Pause & Resume

Enforces internal and industry regulations, such as PCI-DSS.

Pricing

Geomant offers a fixed price cost based around an agreed scope which can range depending on the complexity of the project. Typically, there are three components which contribute to an overall solution cost, these are:

1

Software\Licence

2

Professional Services

3

Software Assurance & Maintenance

k

From the Cloud

r

As a Hybrid

q

On-Premises

Delivery

At Geomant we work with clients to understand the relative benefits of each deployment method and will assist in finding the most suitable arrangement to meet your commercial and operational requirements.

Screenshots

Visit the Geomant Academy

In the academy are a wealth of call recording resources.