A low-cost way to reach more customers more quickly – with more success.
A more cost-effective and productive alternative to outbound calling
Offers a personalised, permission-based, service.
A powerful, high-end solution.
Without the high-end price tag.Inherently secure, quick to deploy and easy to use, Buzzeasy Campaign works seamlessly with any call center infrastructure (inbound and outbound), and offers a powerful high-end solution – without the pain of a high-end price tag.
Smooth demand, reduce costs & make customers happy
Giving customers the option to reply to an SMS instead of calling the contact center, is not only convenient for them but also means lowered call volumes for you. It's win-win all round.
Unlike other one-dimensional, one-way SMS solutions, Buzzeasy Campaign can run compelling SMS campaigns that include interactive callback requests.
Continually monitors wait times, matching demand with capacity to ensure that customers are only called back when agents with the right skills are free to assist.
Customers are kept engaged with real-time digital updates on the progress of their callback.
Every call is transitioned to an agent with full customer context via agent whisper, dashboards and optional screen-pops.
Quick to deploy, easy to use, Campaign works with any unified communication or call center infrastructure.
Define different time zones for every campaign and report you run.
Set up role-based user access, manage opening hours and daily time slots to schedule callbacks - all this, and more, from a single location.
Campaign lists can be populated real-time, via Buzzeasy’s API, or via batch upload using the Buzzeasy Portal.
Personalised outbound SMS messages can be sent without an automated call to action, for notification purposes, or, messages can be sent with an offer of a callback. Here are some common use cases for these types of campaigns:
Used as part of a customer retention process (e.g. ‘Sorry you are thinking of leaving us. We do have a great deal that we can offer you – simply reply ‘call’ if you’d like to discuss’).
Used to remind people of a scheduled appointment and reduce ‘no-shows’ (e.g. ‘your next appointment is tomorrow at 2 pm – if you can’t make it, simply reply ‘call’ and we’ll call you to reschedule’).
Used as part of a debt collection process (e.g. ‘Unfortunately we have not received this month’s payment – simply reply ‘call’ so we can discuss your options’).