Compelling Outbound SMS Campaigns with Interactive Callback
A low-cost way to reach more customers more quickly – with more success.
A more cost-effective and productive alternative to outbound calling
Offers a personalised, permission-based, service.
Inherently secure, quick to deploy and easy to use, Buzzeasy Campaign works seamlessly with any call centre infrastructure (inbound and outbound), and offers a powerful high-end solution – without the pain of a high-end price tag.
Giving customers the option to reply to an SMS instead of calling the contact centre, is not only convenient for them but also means lowered call volumes for you. It's win-win all round.
Unlike other one-dimensional, one-way SMS solutions, Buzzeasy Campaign can run compelling SMS campaigns that include interactive callback requests.
Continually monitors wait times, matching demand with capacity to ensure that customers are only called back when agents with the right skills are free to assist.
Customers are kept engaged with real-time digital updates on the progress of their callback.
Every call is transitioned to an agent with full customer context via agent whisper, dashboards and optional screen-pops.
Quick to deploy, easy to use, Campaign works with any unified communication or call centre infrastructure.
Define different time zones for every campaign and report you run.
Set up role-based user access, manage opening hours and daily time slots to schedule callbacks - all this, and more, from a single location.
Campaign lists can be populated real-time, via Buzzeasy’s API, or via batch upload using the Buzzeasy Portal.