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Transforming the Customer Journey

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Anytime, anywhere multichannel engagement

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Follows customers switching between channels

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Works with your existing technology

Why Buzzeasy?

Customer Expectations Are Shifting

Customers expect to be able to engage via their preferred channels, at a time of their choosing and expect the right information first time. Calling, waiting on hold and being passed around the organisation is no longer acceptable.

Future-Proofed CX

Allow your customers to choose when, where and how they interact with you across voice, chat, social media and SMS. Utilise the latest Bots and self-service technology – but with the human touch.

Simple and Scalable

Buzzeasy is a range of integrated cloud-based solutions that can be used in isolation or combined to deliver the ultimate in CX. Each is designed to complement, rather than replace, your existing systems and process.

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Connect with Customers

Wherever They Are

Whether your customers are on Facebook, Twitter, Skype, the web, SMS or even WhatsApp, they want to connect with you as easily as they can with their friends. And now, with Buzzeasy Chat, they can.

Find out more about WhatsApp customer interaction

Provide Seamless Cross-Channel Convenience

Buzzeasy Chat can be used across multiple channels to increase interactions and reach more customers. But what makes the solution unique is its ability to follow customers as they switch between channels - allowing an uninterrupted conversation flow.

The Intelligent Customer Engagement Platform

Using the latest Cloud and Bot technology, Buzzeasy revolutionises the way your customers engage with your organisation, automating customer engagement in the fastest and most cost-efficient way.

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Multichannel Interaction

Lets your business handle communications across multiple channels on just one platform, whether it’s via the web, phone, email, chat, or even social media and messaging channels like WhatsApp.

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Easily Apply Machine Learning & Data Science

Easily apply machine learning and data science to the Buzzeasy Chat solution to provide 24/7 cover, personalise the customer experience and optimise your customer service processes.

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Seamless Hand-off to Live Assistance

The Buzzeasy Chat solution can work in tandem with Buzzeasy Callback to transfer customers seamlessly from any channel to live-assisted service when needed.

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Integrates Natively With Microsoft Teams

Buzzeasy Chat integrates natively with Microsoft Teams so that customer conversations can be quickly transitioned to anyone in the organisation to help resolve queries faster and more efficiently.

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Easy Administration

An intuitive, online administration portal makes Buzzeasy Chat easy to configure and manage. From a single location, you can set up role-based user access and manage the elements of customer information to be collected either automatically, or during the conversation.

Why Choose A Cloud-Based Solution?

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Decreased Deployment Cost

The cloud-based infrastructure provides users with full functionality without the need for costly investment of a hardware environment or software licences.

Flexible Payment Options

Subscription-based pricing gives you the ability to scale licences up or down according to actual business usage, so you never have to buy more licences than you need.

Rapid Deployment

Can be deployed in as little as a few hours, meaning that you can quickly reap the benefits of adding a chat solution to your environment.

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