Anytime, anywhere multichannel engagement
Follows customers switching between channels
Works with your existing technology
Customers expect to be able to engage via their preferred channels, at a time of their choosing and expect the right information first time. Calling, waiting on hold and being passed around the organisation is no longer acceptable.
Allow your customers to choose when, where and how they interact with you across voice, chat, social media and SMS. Utilise the latest Bots and self-service technology – but with the human touch.
Buzzeasy is a range of integrated cloud-based solutions that can be used in isolation or combined to deliver the ultimate in CX. Each is designed to complement, rather than replace, your existing systems and process.
Buzzeasy Chat can be used across multiple channels to increase interactions and reach more customers. But what makes the solution unique is its ability to follow customers as they switch between channels - allowing an uninterrupted conversation flow.
Using the latest Cloud and Bot technology, Buzzeasy revolutionises the way your customers engage with your organisation, automating customer engagement in the fastest and most cost-efficient way.
Lets your business handle communications across multiple channels on just one platform, whether it’s via the web, phone, email, chat, or even social media and messaging channels like WhatsApp.
Easily apply machine learning and data science to the Buzzeasy Chat solution to provide 24/7 cover, personalise the customer experience and optimise your customer service processes.
The Buzzeasy Chat solution can work in tandem with Buzzeasy Callback to transfer customers seamlessly from any channel to live-assisted service when needed.
Buzzeasy Chat integrates natively with Microsoft Teams so that customer conversations can be quickly transitioned to anyone in the organisation to help resolve queries faster and more efficiently.
An intuitive, online administration portal makes Buzzeasy Chat easy to configure and manage. From a single location, you can set up role-based user access and manage the elements of customer information to be collected either automatically, or during the conversation.