Buzzeasy Callback Service
Customer Callback from any Digital Channel.
Intelligent customer callback from any digital channel
Works seamlessly with any contact centre
Secure, quick to deploy, and easy to use
It’s no secret that people hate waiting, so when they’re given the choice of leaving a queue without losing their place in line and receiving a callback at their own convenience, (as soon as an agent is free, or scheduled for later) you’re offering them something truly special: Time.
Let your customers request a callback from any digital channel in the simplest and most intelligent way. From your website, mobile apps, Facebook Messenger, Skype, SMS - and more, customers can be automatically transitioned from self-service to live agent - with full customer context.
Designed to work with any contact centre, Buzzeasy Callback continually monitors wait times, matching demand with capacity to ensure that customers are only called back when agents with the right skills are free to assist.
Connect Digital Channels To The Contact Centre
Transitions With Full Customer Context
Real-Time Digital Updates
Appointments To Suit You & Your Customers
Do Away With Freephone Call Charges
Works In Tandem With Buzzeasy Chat
Easily Apply Machine Learning & Data Science
In an increasingly impersonal world, phone calls are still the most effective and most personal method of communication. Digital channels and self-service are not always enough to meet the demands of your customers. Sometimes people just want to talk. So make it easy for them. Let your customers request a personal callback from any digital channel.
Callbacks are scheduled at times to suit your customers – and times to suit you. Buzzeasy’s in-built interactive voice response (IVR) and appointment scheduler offers available times to the customer that can be spread throughout the day, or during quieter periods - so that demand is matched with capacity. Buzzeasy Callback can confirm callbacks by SMS text, send reminders before a call is due, and automatically place the call to the contact centre and customer at the prearranged time channel.
For a faster, more personalised service, CallMe plays key customer information to the agent before initiating a customer call. And as CallMe passes the customer’s number (CLI) with each call, your existing screen-pop application can identify the customer and present their details seamlessly on screen.
Using the latest cloud and bot technology, Buzzeasy revolutionises the way that customers engage with your organisation. Automating customer engagement in the fastest and most cost-efficient way, Buzzeasy enables customers to move effortlessly from any digital channel to live voice simply at the touch of a button – and without ever having to wait in a queue.