Multichannel and multi-task functionality.
Works natively with your existing technology.
Simple to integrate, configure & roll-out.
The best customer service is no longer just a function of contact centre agents, but goes beyond the bounds of the contact centre to include everyone in the organization. Contact Expert (CE) removes traditional barriers by extending Skype for Business into the contact centre, to enrich your collaboration environment with seamless, multichannel customer communication.
As one of the few contact centre solutions that is truly native to Skype for Business, CE works as one with the Microsoft Unified Communications (UC) platform. This means you can extend the familiar UC experience of Skype for Business into your contact centre with no loss of features, enterprise-wide collaboration, federation or flexibility.
CE is available directly from the Cloud with a simple Pay-As-You-Use model, so your contact centre can flex and scale rapidly to respond to evolving demands. Set-up time and set-up costs are reduced, and with no servers or software to install, continually upgrade and maintain, IT demands and capital budgets are reduced.
Working Powerful multi-media contact centre functionality is no longer a separate, stand-alone entity that runs alongside Office 365 – but a vital part of it. Combining CE with Office 365 means customer interactions are more collaborative, engaging, and accessible: from just about anywhere.
With automated outbound IVR and powerful predictive dialing capabilities, CE supports outbound activities across multiple channels, including voice, email and SMS. CE can even reach out to your online visitors with its Proactive Chat feature, to offer assistance or advice via friendly pop-up invitations.
Contact Expert (CE) gives you all the tools you could possibly need (and more) to deliver unbeatable cross-channel customer service while maximising operational efficiency and reducing costs - all at an attractive price point.
Being one of the few contact centre solutions that's truly native to market-leading communication platforms, CE is unique in that it's simple to configure, eliminating the need for bespoke services, reducing service costs and maximising value.
Unified Agent Desktop & Soft-Phone
Enables Anywhere Working
Powerful Automatic Contact Distribution (ACD) & High-Performance Predictive Dialling
Advanced Customer/Agent Matching Plug-In
Integrated Multichannel Blending
In-Platform Customer Interaction Histories
Supervisor Control & Admin Features
Certified by leading technology providers including Microsoft, Avaya and Nuance, we have provided successful communication solutions to organisations of every type and size across the world for nearly two decades.
We've also helped organisations navigate the challenges associated with choosing and managing disparate technologies, and have guided them through the complexities of integrating communication solutions into multiple systems and environments.
Our core expertise is in developing computer telephony integration (CTI) software solutions and tailoring them carefully to individual requirements and budgets allows us to create powerful, innovative products and cloud services that complement the functionality provided by Avaya and Microsoft Unified Communications.