Desktop Connect Express: the fastest, most flexible and most inexpensive screen-pop integration of Avaya telephony - including Avaya Proactive Contact Agent - with any Microsoft Windows desktop application, reducing call handling times by up to 5 seconds per call.
Desktop Connect Express provides a seamless, ‘out-of-the-box’, low-cost solution that eradicates the need for reliance on the expensive professional services that are typically associated with integration. Desktop Connect Express adds power and flexibility to any client application on the agent desktop, letting organizations achieve real productivity benefits quickly, easily - and exceptionally cost efficiently, while empowering agents to deliver exceptional one-to-one service.
Implementation costs have often placed Computer Telephony Integration (CTI) screen-pops out of the reach of small and mid-sized contact centres, but with Desktop Connect Express, an out-of-the-box toaster pop-up comes as standard. Easy to configure and easy to change, with every new call, the screen-pop instantly appears on the agent desktop, containing customer specific information derived from a phone number, IVR information, or information the agent has entered. With pertinent customer information immediately to hand, agents can not only shave seconds off call handling times, but also have the resources necessary to resolve customer issues on the first attempt and provide the exceptional customer care that will set you far apart from your competitors
As its name implies, Desktop Connect Express can be deployed in just a few hours, meaning that you reap the benefits of increased agent performance and significant cost savings. In fact, ROI is usually achieved within only a few months.
Pre-built and tested integration provides out-of-the-box telephony enablement that eradicates the need for reliance on the expensive professional services that are typically associated with integration.
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