Transforming the Way Your Business Interacts with Customers and Prospects in the Digital Era.

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Deploy intelligent chatbots to assist your customers and employees.

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Apply machine learning and data science to personalise the customer experience.

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Scale up at a pace that suits you and your customers, adding functionality as you go.

Use cases

Common uses cases where a chatbot can of a great benefit for a company:

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If a shop gets many calls regarding the availability of the products, a chatbot can provide an automatic response. A customer can also check the size, color, storage, or many other characteristics of the products.

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If a customer wants to know the cost of delivery for a package, a chatbot can provide automatic responses after delivering, for example, the zip code/city of the destination and the weight of the box. Based on this information, the chatbot can provide the delivery fee and the estimated time of delivery automatically.

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If a webshop has a lot of easily solvable queries after a sale from the person who purchased the good, a chatbot can help automatize the responses — for example, delivery time, the policy of returns, warranty policy, etc.

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A chatbot can be used to book a bus ticket, the customer provides the origin and the destination, the chatbot can offer the available hours and dates, and a reservation can be made in a few seconds based on this information.

Why Buzzeasy?

Customer Expectations Are Shifting

Customers expect to be able to engage via their preferred channels, at a time of their choosing and expect the right information first time. Calling, waiting on hold and being passed around the organisation is no longer acceptable.

Future-Proofed CX

Allow your customers to choose when, where and how they interact with you across voice, chat, social media and SMS. Utilise the latest Bots and self-service technology – but with the human touch.

Simple and Scalable

Buzzeasy is a range of integrated cloud-based solutions that can be used in isolation or combined to deliver the ultimate in CX. Each is designed to complement, rather than replace, your existing systems and process.

What channels are supported?

  • Voice (using Interactive Voice Response - IVR)
  • SMS
  • WhatsApp (via Bot)
  • Email
  • Web form
  • Facebook Messenger (via Bot)
  • Twitter direct messaging (via Bot)
  • Web chat (via Bot)

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Find out more

Intelligent Chatbots

We have devised a portfolio of four intelligent chatbot types to help companies like yours realise the benefits of AI as early as possible, and let your solution evolve as your customers’ needs grow.

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FAQ Bot

Provides:

Automated responses to typical customer queries in a simple question-and-answer style dialogue.

Enables:

Easy data ingestion from knowledge bases, FAQ repositories, manuals etc.

Use Cases:

Company information, Terms and Conditions, Opening times, Locations etc.

Sectors:

Customer Service, Sales, Financial Services, Retail, Housing, Local Government, IT Helpdesk etc.

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Conversational Bot

Engages:

In human-like conversation with natural language understanding capabilities.

Provides:

Superior UI with rich content including text, images, audio, video, documents, action buttons etc.

Use Cases:

All FAQ Bot use cases, plus: Product Finder, Stock Availability, Problem Solver, How-To Instructions etc.

Sectors:

Customer Service, Sales, Financial Services, Retail, Housing, Local Government, IT Helpdesk etc.

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Transactional Bot

Enables:

Real-time transactions via integration to enterprise backend systems and databases such as CRM, ticketing systems, payment gateways etc.  

Use Cases:

Account Balance and Transactions, Service Requests, Ordering and Payment, Appointment Scheduling, Waste and Recycling Services, Password Reset etc.

Sectors:

Customer Service, Sales, Financial Services, Retail, Housing, Local Government, IT Helpdesk etc.

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Predictive Bot

Applies:

Advanced AI and machine learning algorithms to analyse and extract data patterns and to predict trends and future behaviour.

Use Cases:

Product Recommendation, Personalised Service, Sentiment Analysis, Suggested Responses, Forecasting etc.

Sectors:

Customer Service, Sales and Marketing, Retail, Housing, Financial Services, Local Government etc.

See It In Action

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In-Queue & web callback

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Multichannel chat

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Customer survey

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SMS campaigns

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Voice and digital channel alignment

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Escalate to call

Business Benefits

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Enable New Digital Interactions

Provide your customers with the convenience of interacting on the digital channel of their choice and enable novel ways to communicate with your company.

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Reduce Operational Costs

Automate repetitive, typical customer requests and simpler tasks, saving time for your most valuable assets - your people.

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Augment Human Intelligence

Extend and complement your human agents' work by providing additional insights about the customer interaction.

Personalised Services

Personalise and enhance a customer’s experience using CRM and other data to understand their preferences, buying patterns, etc.

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Higher Customer Engagement

A chatbot is always on and can instantly answer a customer’s question 24/7, without having to wait in a queue or until the next day when your office opens.

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Human Touch

Built-in escalation to a human agent as and when needed to handle complex customer requests and tasks that cannot – yet – be automated by AI.

About Geomant

Certified by leading technology providers including Microsoft, Avaya and Nuance, we have provided successful communication solutions to organisations of every type and size across the world for nearly two decades.

We've also helped organisations navigate the challenges associated with choosing and managing disparate technologies, and have guided them through the complexities of integrating communication solutions into multiple systems and environments.

Our core expertise is in developing computer telephony integration (CTI) software solutions and tailoring them carefully to individual requirements and budgets allows us to create powerful, innovative products and cloud services that complement the functionality provided by Avaya and Microsoft Unified Communications.