Geomant is pleased to offer a 1-hour free consultation with one of our experts. This consultation can be focused on any concern or query you might have that's to do with metrics and performance management in the contact centre.
Specific real-time metrics you should be leveraging
Historical metrics that should also be considered for context
How to best present and share real-time information
The most effective threshold settings for specified metrics
When response plans should be considered and what to include
Anything else that's to do with contact centre metrics
We have years' of experience working with contact centres, we've designed and implemented real-time performance management solutions to organisations across the globe. Now, we're channelling that expertise, on a mission to help contact centres everywhere get the most from their metrics.
Defining a metrics strategy that aligns with your contact centre’s business goals can be challenging. Using the wrong performance metrics can not only conflict with your goals, but actually drive unwanted behaviour.
Geomant's 1-hour free, no-obligation consultation is an opportunity to ask our experts any questions about how best to ensure you’re providing the right real-time KPIs to the right person, at the right time, to drive the right results, such as:
After your 1-hour consultation call, we'll build you a custom report that summaries the session and gives our recommendations - all at no cost.
We are an innovative systems integrator and software developer, specialising in delivering amazing customer interactions.
We provide tailored solutions based on our unique portfolio of cloud and software technology.
We provide solutions and services globally having offices across Europe, USA and in Australia.