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Buzzeasy Contact Center for Microsoft Teams

The Ultimate Cloud Contact Center Solution for Microsoft Teams. Providing a seamless Contact Center experience using your existing Teams client!

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Extending collaboration beyond the enterprise

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Empower your front line agents with a true collaborative approach.

Provide a consistent experience for your customers on any channel.

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Get maximum return on investment for your Microsoft 365 teamwork solution.

Integrations

Transforming Teams

Geomant has a long track record of successfully deploying solutions for Microsoft Unified Communications platforms,
including Skype for Business. We are now bringing our experience to organizations looking to get maximum return on
investment for their Microsoft 365 teamwork solution.

Why Buzzeasy for Teams?

With the huge and increasing adoption of Microsoft Teams as a collaboration platform (115 million daily active users, and growing), extending its reach to customer interaction offers huge benefits. The Buzzeasy Contact Center extends Microsoft Teams to encompass voice and digital customer interaction in order to provide an outstanding customer experience.

A Trusted Provider

Geomant’s contact center knowledge and long partnership with Microsoft has enabled us to build a solution that complements Microsoft’s flagship UC solution, Teams. Utilizing the Teams infrastructure, we have added multiple inbound and outbound interaction channels to extend collaboration beyond the enterprise. 

Already Using Skype for Business?

We can help you seamlessly transition to a Teams contact center. 

What channels are supported?

  • Voice (using Interactive Voice Response - IVR)
  • SMS
  • WhatsApp (via Bot)
  • Email 
  • Web form 
  • Facebook Messenger (via Bot)
  • Twitter direct messaging (via Bot) 
  • Web chat (via Bot) 

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See It In Action

 

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Smart Voice & Digital Routing

Segment, prioritise & route your customers to the desired agent groups based on attributes collected through the customer journey, leveraging AI to assist in first contact resolution.

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Proactive Reach

Built-in proactive outreach using the customer’s desired channel. Hop between the channels if needed or reschedule with callback. Use intelligent campaign strategies to define whether digital or voice is the best route.

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Easy Channel Management

A single solution delivering chat across multiple channels - email, web chat, Facebook, Twitter, Skype,SMS, and now WhatsApp.

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Connects to Critical Apps

Available connectors to leading CRM systems such as Microsoft Dynamics& Salesforce, as well as other business applications using our APIs.

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360° Customer Journey

Immediately see your customer’s journey regardless of how they make contact by providing a unified view across all channels. No more silos!

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Self-Service using AI & Bots

Using AI self-service and chatbots, instantly answer a customer’s question 24/7, without them having to wait in a queue or until the next day when your office opens.

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Monitor Performance

Power BI reporting and real-time analytics including wallboards to monitor operational performance.

Fully customizable

Our ‘API first’ architecture facilitates customizations that fit your business needs.

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Supervisor Insight

Live conversation monitoring and coaching of agents in real-time across any channel.

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Outbound Dialing Campaigns

Automates manual outbound dialing saving agents time, reducing errors, and eliminates the need for list or result administration.

Buzzeasy offers

In-Queue & Web callback

Bots

Multichannel chat

Customer Surveys

SMS campaigns

Voice and digital channel alignment

Visit the Geomant Academy

In the academy are a wealth of Contact Center resources.
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