Empower your front line agents with a true collaborative approach.
Provide a consistent experience for your customers on any channel.
Get maximum return on investment for your Microsoft 365 teamwork solution.
With the huge and increasing adoption of Microsoft Teams as a collaboration platform (115 million daily active users, and growing), extending its reach to customer interaction offers huge benefits. The Buzzeasy Contact Center extends Microsoft Teams to encompass voice and digital customer interaction in order to provide an outstanding customer experience.
Geomant’s contact center knowledge and long partnership with Microsoft has enabled us to build a solution that complements Microsoft’s flagship UC solution, Teams. Utilizing the Teams infrastructure, we have added multiple inbound and outbound interaction channels to extend collaboration beyond the enterprise.
We can help you seamlessly transition to a Teams contact center.
Segment, prioritise & route your customers to the desired agent groups based on attributes collected through the customer journey, leveraging AI to assist in first contact resolution.
Built-in proactive outreach using the customer’s desired channel. Hop between the channels if needed or reschedule with callback. Use intelligent campaign strategies to define whether digital or voice is the best route.
A single solution delivering chat across multiple channels - email, web chat, Facebook, Twitter, Skype,SMS, and now WhatsApp.
Available connectors to leading CRM systems such as Microsoft Dynamics& Salesforce, as well as other business applications using our APIs.
Immediately see your customer’s journey regardless of how they make contact by providing a unified view across all channels. No more silos!
Using AI self-service and chatbots, instantly answer a customer’s question 24/7, without them having to wait in a queue or until the next day when your office opens.
Power BI reporting and real-time analytics including wallboards to monitor operational performance.
Our ‘API first’ architecture facilitates customizations that fit your business needs.
Live conversation monitoring and coaching of agents in real-time across any channel.
Automates manual outbound dialing saving agents time, reducing errors, and eliminates the need for list or result administration.
Get in touch today, our experts are on hand to answer any questions you might have.