Avaya Telephony & Dynamics CRM Integration
Desktop Connect unites Avaya contact centres with their Microsoft Dynamics CRM system.
Desktop Connect extends Salesforce.com & Microsoft Dynamics 365
By embedding the telephony capabilities of Avaya Communication Manager
Providing customers with a unified desktop for smooth user experience & increased productivity.
Desktop Connect extends the power and versatility of Microsoft Dynamics and Salesforce's Classic and new Lightning Experience by adding the telephony functions of Avaya Communication Manager (Avaya CM), as well as an intelligent screen-pop, softphone, click-to-dial capabilities, Avaya call recording and a unified agent desktop.
Desktop Connect provides a seamless, ‘out-of-the-box’ solution that eradicates the need for reliance on the expensive professional services that are typically associated with integrations. You'll receive a state-of-the-art, omnichannel contact centre at just a fraction of the cost of a whole new solution.
Desktop Connect's highly intuitive interface ensures that agents have all the resources they need to make calls faster and more efficiently. This means they can focus more easily on the customer and so deliver the exceptional one-to-one service that customers now demand
Salesforce Omnichannel Capable
Unified Agent Desktop
Click-To-Dial Within The CRM System
Call Recording Integration
Agent Queue Dashboard
Call Transfers With Customer Context
We’re that confident we can improve your customer satisfaction ratings with Desktop connect that we’ll give you the tools to prove it!
We’ll also give you free use of our Buzzeasy Survey tool for up to 1,000 contacts.
Wait for a pre-agreed amount of time.
Geomant offers a fixed price cost based around an agreed scope which range depending on the complexity of project, typically, there are three componants which contribute to the overall cost of the solution.
Software Assurance Maintenance
From the Cloud
As a Hybrid
At Geomant we work with clients to understand the relative benefits of each deployment method and will assist in finding the most suitable arrangement to meet your customers commercial and operational requirements.