This week’s Dreamforce conference, hosted by Salesforce.com in San Francisco, had a theme of Trailblazers – organizations that are delivering great customer service in the fourth industrial revolution.
Geomant’s Desktop Connect for Salesforce.com enables any organization using Avaya Communications Manager to become a Trailblazer!
Automatic screen pops of relevant Salesforce.com information enables inbound callers to be provided with the ultimate personalised service, whilst click-to-dial from Salesforce allows users to reach out to their customers at just the right time. With additional options such as integration with Avaya call recording, and the latest callback scheduling features, Desktop Connect drives your ROI from both Avaya and Salesforce.
Watch our latest video to see how Desktop Connect integrates Avaya and Salesforce.com to deliver amazing customer interactions. And talk to us about how we can help you to become a Trailblazer!