CONTACT EXPERT ACHIEVES COVETED SKYPE FOR BUSINESS CERTIFICATION
Geomant has announced that its multichannel contact centre solution for Skype for Business has achieved the coveted Microsoft compliance certification. This significant accreditation confirms Contact Expert’s seamless integration with Microsoft’s core Unified Communications platform, Skype for Business.
The Skype for Business Certification Programoffers Microsoft customers the assurance that its partner solutions demonstrate a high quality experience and compatibility when deployed with Skype for Business. This certification confirms that Contact Expert fully meets Microsoft’s quality bar in terms of core functionality, interoperability, performance and scale within Skype for Business topologies.
Designed exclusively for, and native to Skype for Business, Contact Expert extends the Skype for Business experience into the contact centre for seamless multichannel customer communication. Delivering intelligent inbound call routing and queuing, web chat, outbound dialling, IVR, call recording and callback, CE also delivers comprehensive BI reporting and more.