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10 latest documents

You can find the 10 latest uploads from all the categories below.

• • Geomant launches new agent productivity solutionDesktop Connect is Geomant’s latest agent productivity solution; it reduces average handling time and improves call outcomes by integrating Avaya contact centres with agent desktop applications.
• • Geomant launches new Optimised Communications applications for resale by contact center resellers.Geomant’s expertise in optimised communications allows our partners to Do MORE with Communications. From years of experience of contact center deployments across the globe, we have developed a whole range of custom solutions that allow us, on behalf of our partners, to extract maximum value from legacy telephony platforms. The most useful of these solutions have now been productised for certification by Avaya and Microsoft and are available for resale by our partners.
• • Geomant previews CEBP DevExpress toolbox for Lync 2013 - Press release19 February 2013, Microsoft Lync Conference, San Diego: Unified Communications software developer Geomant today announced an accelerated route for customers wishing to leverage their Lync platform to drive communication-enabled business processes (CEBP).Geomant made the announcement whilst attending the first ever Lync Conference in San Diego, CA.Geomant DevExpress for Lync 2013 is a collection of pre-built software components developed to simplify the creation and support of communication-enabled business process (CEBP) customer solutions, reducing delivery timescales, risk, development and support cost.
• • Geomant Announces Lync 2013 Contact Center Portfolio - Press Release19 February 2013, Microsoft Lync Conference, San Diego: Unified Communications software developer Geomant today announced the availability of a portfolio of Contact Center solutions for Microsoft Lync 2013.
• • IVR for Lync: Self-service for the Microsoft Unified Communications platformGeomant’s IVR for Lync solution allows the creation, deployment and management of customized self-service applications using the Microsoft Unified Communications platform, Lync.
    Interactive Voice Response (IVR) or self-service telephony is an incredibly cost-effective and customer-focused technology, which allows callers to dial-in and interact with an organization in an automated environment. Applications range from simple call direction (‘Press 1 for Sales, 2 for Support’) to full secure transactional self-service and database interrogation, as often used by financial organizations.
• • Salesforce.com CRM ConnectIntegrates Avaya telephony with Salesforce.com, adding intelligent screen-pop, softphone and Avaya call recording integration
• • Microsoft Dynamics CRM ConnectIntegrates Avaya telephony with Microsoft Dynamics CRM, adding intelligent screen-pop, softphone and Avaya call recording integration
• • Customer SurveyMonitor customer satisfaction and agent performance in real-time by automatically gathering customer feedback at the end of each call
• • Intelligent Call RoutingIncrease contact center effectiveness and service level performance by intelligently prioritising and routing calls to the most suitable agent using real-time CRM information
• • Geomant Lync Call RecordingEnterprise call recording for Microsoft Lync - Powered by Verba