Customer Support

Responsive Support for Your Business

EVERYTHING YOU NEED TO KNOW

Here at Geomant, it’s all about the service.

With decades of experience serving the contact centre and unified communications industry, we understand the challenges these organizations face on a day-to-day basis, and how vital the smooth running and optimization of your communications system is for your business success.

That’s why all Geomant solutions are backed by our extensive support and maintenance services, that are tailored specifically for you. Each and every time you partner with us, you can expect industry-leading support from a team of highly skilled advisors and engineers.

And in the event that a problem does arise, Geomant Support Services are on-hand to ensure that they’re resolved rapidly and with minimum impact to your business. With 24x7 helpdesk support services, remote support services, online help and onsite support services, rest assured that we’ll keep your communications functioning fluently, while minimizing the impact on productivity across your organization.

ALL ABOUT CUSTOMER SERVICES & SUPPORT

ESSENTIAL SUPPORT

Working directly with customers or through our global network of accredited partners, Geomant can deliver any level from first through third line support, from 9am to 5pm, extended hours or 24x7, depending on the unique needs of your business.

With accreditations from some of the world’s foremost technology providers, our engineers are experts in contact centre and unified communications products, systems implementation, application management and advanced troubleshooting. With a passion for excellent and friendly customer service, our technical support team works within strict Service Level Agreements to ensure that any issue is resolved swiftly, and with minimal disruption to your business.

Should something go wrong, we’re always on-hand to fix it fast
Making sure you never get left behind
SOFTWARE ASSURANCE

While your maintenance agreement is active, any software updates, including new features and the latest integration, are provided free of charge, so that your communications infrastructure can remain up-to-date and compatible with the latest platforms, products and services.

KNOWLEDGE BASE

Available 24 hours a day, 7 days a week, Geomant’s Knowledge Base provides you with instant access to a wide variety of information across our broad product portfolio.

Whether you’re looking for installation requirements, or need help troubleshooting, our Knowledge Base offers quick, easy access to the very latest information from our most skilled and knowledgeable professionals, and includes user manuals, self-help guides, problem resolution, and answers to frequently asked questions.

Instant access to the latest information from our most skilled professionals
HIGHLIGHTS

Exemplary Customer Service

Response by email and phone within 2 hours

A comprehensive range of services, from reactive maintenance and service to managed services of entire communications systems

Skilled Industry Specialists, certified by Leading Technology Providers, including Microsoft, Avaya and Nuance

Online Knowledge Base, providing 24x7 access to free support