After installing the software and hardware elements of the solution, System Integration starts, with the goal of ensuring that all components perform their tasks according to the customer expectations. Geomant offers a wide range of services, on the entire Avaya portfolio of products, together with complementary solutions, including:

Telephony Solution Integration

  • Application Integration Service
  • Telephone Sets Administration, Hunt Groups Creation
  • Vector Scripting, Class of Service Definitions
  • Networking

IVR Menus and Voice Portal Integration

  • Application Scripting, Application Porting
  • Application Performance Checking, Custom Reporting

Reporting

  • Dictionary Creation
  • Standard and Custom Reporting

CTI Middleware Integration

  • Custom Application Creation (TSAPI, TAPI, proprietary protocols)
  • CT Server Integration with 3rd Party SW (e.g. Siebel, SAP, etc.)
  • Custom Interface Creation (e.g. any ERP)

Unified Communication and Messaging

  • Microsoft Lync integration with telephony, video communication and CC solutions
  • Unified Messaging Integration with MS Exchange, Lotus Notes

Predictive Dialing System Integration

  • Integration with Customer Databases
  • List Definitions / List Dialing
  • Reporting

Documentation