Contact center statistics can be difficult to keep track of and even more challenging to use effectively. Contact center reporting solutions empower your workforce with the real-time ACD metrics they need to do their jobs more effectively.

Knowing the importance of the effective and trustable contact center reporting Geomant established a strategic partneship with Inova Solutions (www.inovasolutions.com).

Inova Solutions is a global provider of real-time visual communication solutions. Through the innovative use of technology, Inova helps organizations communicate faster and more effectively to positively impact operations. Founded in 1984, Inova pioneered real-time performance monitoring in call centers.

As a Certified Support Partner of Inova Solutions, Geomant skilled up a presales, implemantation and support team and built a complete demo room and a fully equipped Inova lab in the Budapest office.

Geomant services around Inova Portfolio

Based on the Provision of Services Agreement with Inova Solutions, Geomant provides the following services:

• Product reselling
• Consultation
• Installation
• Integration with Contact Center environment
• Report creation
• Remote and onsite Training
• Maintenance and other Support services

Inova’s contact center reporting solutions simplify the complexity of call center management. Advanced middleware gathers operational data from ACDs and workforce management systems, and filters it down to just your most important key performance indicators, such as average handle time and abandon rate.

These key performance indicators are then presented on a variety of call center reporting display technologies, including LED wallboards, LCD digital signage displays, web-based management dashboards and agents’ computer desktops.

Inova’s real-time call center reporting solutions have helped contact centers across the world handle more calls without additional staffing, dramatically reduce abandon rates, increase service levels
and more.

Inova Solutions’ powerful middleware can display call center reporting statistics on bright and visible LED wallboards. A staple of any successful contact center, electronic reader boards are easily readable from wide angles and long distances.

Executives can now access real-time call center reporting on a consolidated web-based call center dashboard. Managers can log in to view operational data from multiple call centers and identify potential problems before they turn into costly mistakes.

Virtual wallboard applications send the data from LED reader boards directly to agents’ computer desktops. This is particularly helpful for at-home agents or call centers without a common viewing area for a traditional wallboard or digital signage display.

For more information please contact us at: inova@geomant.com or call +36 1 886 3337

Brochures (PDF documents to download)

Inova Whitepapers (PDF documents to download)