Geomant News

Buzzeasy: The Best Just Got Better!

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Customer feedback—a critical component of the successful development of Buzzeasy’s cloud-based customer contact solution—has again provided valuable insights that have helped to inform Buzzeasy’s latest enhancements.

In-Queue Callback Flow Enhancement

To make things faster for callers to get things done, Buzzeasy’s in-queue callback flow has been simplified for companies offering both virtual-hold and scheduled callback services to their customers. Customer feedback identified that rather than combining the virtual hold option with the available callback appointment times it would be better to separate the two. So now the option to be called back as soon as an agent is free is offered to callers first, with the option to receive a scheduled callback offered after. The available callback appointment times are now only provided once the customer has selected a schedule callback. to provide a better caller experience.

New Campaign Import Dashboard

A new performance dashboard in the Buzzeasy Portal has made it easy to monitor the progress of campaign imports to Buzzeasy AskMe or Buzzeasy TextMe. When users want to make checks of their daily or weekly campaign imports, whether manual or automated, a quick glimpse at the Buzzeasy Portal will give them full insight into the status of a newly imported file or multiple automated file imports. The dashboard flags any record that fails to import and will describe the cause of the error, so that corrections can be quickly made.

New SMS Campaign Activity Dashboard

The Buzzeasy Portal now provides greater visibility into SMS campaign usage and data. From a single location, users can drill down into campaign activity to see real-time views, itemized historical views, and graphical views, to monitor and manage the effectiveness of their SMS campaigns and report on performance.

Instant Callback

Companies can now connect instantly with their online and mobile customers by offering them the convenience of an instant and free callback. For the customer, this means easier, faster service, while for the company it provides the ability to respond rapidly to customer needs, reducing website abandonment, increasing conversion rates, and ensuring a highly positive first impression.

By adding a call-me-now button to a company’s website or to their chatbot, Buzzeasy CallMe lets online visitors request an instant callback for the fastest customer service. Buzzeasy TextMe also lets mobile customers request an instant callback by simply replying ‘yes’ to a text message. Customers are connected immediately with an agent or placed in a priority contact centre queue and connected with the next available agent.

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Using the latest Microsoft Azure Cloud and Bot technology Buzzeasy revolutionizes the way customers can engage with organizations.

Buzzeasy transitions customers from any digital channel to live voice automatically so that customers need never wait on hold again.

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 Click here to find out more, or to request a live demo

Geomant Sponsors UC and Cloud Day Conference


Geomant sponsors the UK’s most informative Microsoft UC and Cloud event of the year.

Geomant is one of the sponsors of this year’s UC and Cloud Day, a free to attend conference dedicated to Microsoft Unified Communications and Cloud, which takes place in Birmingham on 9th October.

At this year’s event Geomant will be showcasing its most innovative solutions yet: solutions that harness the power of cloud and Microsoft’s state-of-the-art bot technology to drive Intelligent Customer Engagement.

Chief among their offerings is Buzzeasy: the Intelligent Customer Engagement Platform. Incorporating the latest Microsoft bot technology, and with an ability to understand and process natural language, Buzzeasy lets customers move effortlessly from any digital channel to live voice or chat. Delivering automated self-service combined with the benefits of human interaction, Buzzeasy provides the best of both worlds – with no more call centre queues!

Geomant’s line-up also includes Skype for Business Call Recording and Contact Expert: Geomant’s powerful multichannel contact centre for Microsoft Skype for Business. Plus Desktop Connect: the solution that unites Microsoft Dynamics and Salesforce CRM with Avaya Communication Manager.

Attend for free, by registering at www.ucday.co.uk and make sure you visit the Geomant team on the day!

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 CONTACT US to find out more, or to pre-book a meeting at this year’s event

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