Geomant News



Microsoft’s flagship partner event, Microsoft Inspire, takes place in Washington, D.C., from the 9-13th July, 2017 – and Geomant is taking part.

Previously known as Microsoft’s Worldwide Partner Conference (WPC), this must-attend gathering has been rebranded to reflect how Microsoft and its partner community inspire each other to innovate and deliver powerful new solutions to customers.

Hailed as the event ‘where the world meets to transform business,’ Geomant will be showcasing its most innovative solutions yet: solutions that harness the power of cloud and Microsoft’s state-of-the-art bot technology to drive Intelligent Customer Engagement.

Chief among their offerings will be Buzzeasy: the Intelligent Customer Engagement Platform. Buzzeasy is now integrated with the Microsoft bot framework, and has its services delivered directly from the Cloud and accessible from anywhere – thanks to Microsoft Azure.

Visitors to Geomant’s exhibitor booth, # 1642, can discover first-hand how Buzzeasy is, quite simply, revolutionizing the way that customers can engage with organizations. Incorporating the latest bot technology, and with its ability to understand and process natural language, Buzzeasy enables customers to move effortlessly from any digital channel to live voice – simply at the touch of a button – and without them ever having to wait in a queue.

Delegates will have the opportunity to learn for themselves how the Buzzeasy CallMe bot, Queue4Me bot and FindMe bot, along with the solution’s ability to run outbound SMS and IVR surveys with interactive callback – gives organizations an unmatched ability to transform their customer service while simultaneously driving up operational efficiency.

Additionally, visitors can gain insight into Contact Expert: Geomant’s powerful multichannel contact centre for Microsoft Skype for Business. As one of the very few solutions that is truly integrated natively with Microsoft Skype for Business, Contact Expert extends sophisticated, multi-channel customer communication seamlessly into the rest of the organization, so that the contact centre need never be separated from the enterprise.

But Geomant’s line-up will also include Desktop Connect: the solution that unites Microsoft Dynamics with Avaya Communication Manager. This seamless, out-of-the-box solution adds the sophisticated contact centre capabilities of the world’s most popular call centre solution, Avaya Communication Manager (CM), directly into Microsoft Dynamics CRM, to optimize contact centre agent operations and enable organizations to connect with their customers across all channels.

Microsoft Inspire is being held in Washington, D.C. at the Walter E. Washington Convention Center from the 9th to the 13th July, 2017.

CONTACT US to find out more, or to request a live demo

Geomant Unveils New User Interface for Desktop Connect

Desktop Connect – the solution that unites Avaya Communication Manager with CRM desktop applications – has a new look.

Clear, concise and instinctively understood, the new interface is visually pleasing with a modern, uncluttered layout, and is designed for a faster, more intuitive, and engaging user experience.

More than Just a Pretty Face

But it’s more than just a pretty face. The underlying technology has been radically changed to allow Desktop Connect to adapt and grow with an organization’s needs. This means the new interface achieves the perfect balance between ease of use, simple navigation, flexibility and efficiency. And being highly responsive, the interface will always keep up with the demands of its users.

Intuitive Controls

The new design makes it easy for users to access and manage all the rich functionality that Desktop Connect provides. Intuitive controls enable tasks to be performed faster and with much less effort. Managing day-to-day calls with the Desktop Connect softphone is simple, and as users no longer have to toggle between phone lines – transfer and conference call handling is effortless.

Exceptional Versatility

But one of the interface’s chief benefits lies in its exceptional versatility which allows for more customized information displays. It’s now easy to integrate and display that information which is unique to an organization – such as its custom directories, or data from its 3rd party cloud providers. Custom objects or buttons can also be added to make it easy for users to input information, such as new accounts, contacts, or cases. Whatever an organization needs, the new interface has the versatility and capacity for changes to be integrated rapidly – with no conflict of interest.

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”A great example of what can be achieved from really listening to customers”

David Lafone-Ward, CEO at Geomant said, “We have invested in the underlying technology that provides much greater product flexibility, and are sure that people will be delighted with Desktop Connect’s cleaner, more intuitive interface. It still provides access to the same rich functionality that our customers rely on, but interaction is much simpler and more satisfying. The interface and the changes that will underpin future developments are a great example of what can be achieved from really listening to customers and capturing their valuable feedback.”


CONTACT US to find out more, or to request a live demo