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The Geomant Academy

Our academy provides you with one place to view our complete range of industry related content; from blogs to videos and downloads, you name it, we've got you covered.

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20 February 2024

Case Study - Bank of Transilvania

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15 February 2024

Your Wallboard: A Direct Line of Communication and a Tool for the Employee..

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6 February 2024

Simplify Compliance Investigations In 3 Easy Steps

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30 January 2024

How to Choose Call Center Hours of Operation

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18 January 2024

Why Invest in the Customer Experience?

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12 January 2024

Mission Critical Notifications: Keeping Team Members Informed

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4 January 2024

The Value of Speech Transcription for Compliance

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7 December 2023

A New View of Contact Center Integration

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21 November 2023

The Power of Mobility in the Contact Center

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31 October 2023

If Halloween was a Wallboard...

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24 October 2023

Don’t Let your Team Go Phishing: Avoid the Phishing Scams

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9 October 2023

If grocery shopping was a Wallboard...

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28 September 2023

Next Generation 9-1-1 Use Case

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27 September 2023

Genesys Cloud CX Announcement

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21 September 2023

The Power of Wallboards for Public Service

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12 September 2023

It’s All in the Details: The Value of Call Details

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30 August 2023

The Building Blocks of Outstanding CX: Aligned Channels

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21 August 2023

Preserving Compliance on Alternative Communication Channels

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28 July 2023

Adding Digital Channels to Your Contact Center

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14 July 2023

Geomant Solution Unifies the Agent Desktop Helping Deliver Outstanding Customer..

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5 July 2023

When Your Solution Doesn’t Fit Your Business

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27 June 2023

How To Disappoint Your Customers With AI

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6 June 2023

Agent Desktop Real Estate Challenges

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19 May 2023

Microsoft Teams Q&A- Recording Compliance and Security Conversations (Part 2)

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19 May 2023

Microsoft Teams Q&A- Recording Compliance and Security Conversations (Part 1)

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3 May 2023

Reduce the Cost of Compliance Recording

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27 April 2023

Contact Center Wallboard Partner Packages

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4 April 2023

Commsverse 2023

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29 March 2023

The Importance of Partner Reliability

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14 March 2023

Why Unify Your CRM & Contact Center Solutions?

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27 February 2023

How Contact Centers Help Retail Thrive

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23 February 2023

Our Statement About the Avaya Debt Restructuring

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15 February 2023

The Partner-Friendly Way of Operating

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9 February 2023

Managing Current Compliance Concerns

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1 February 2023

Sick Time: Should Employees Work Remotely When Under the Weather?

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24 January 2023

The Benefits of a Customer Activity Tracker

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5 January 2023

New Agent Dashboard Case Study

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19 December 2022

High-Stress Holidays: Preparing Agents for the Holiday Rush

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14 December 2022

Halton Housing Case Study

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29 November 2022

Who Are Today’s Contact Center Agents?

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7 November 2022

Should My Contact Center Use a Conversational Bot?

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26 October 2022

Don’t Dread the Callback: Manage Them the Right Way

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10 October 2022

The 5 W’s of the Contact Center Dashboard

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23 September 2022

Would You Drive Without Your Dashboard?

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15 September 2022

Incorporating AI into the CX Strategy: The Power of FAQ Bots

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7 September 2022

3 Tips for Better Wallboard Organization

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6 September 2022

Geomant Desktop Connect Brochure

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1 September 2022

Geomant Wallboard Brochure

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30 August 2022

Geomant’s Data Collaborator for Contact Center Wallboard solution now rated..

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23 August 2022

3 Tips for Better Wallboard Organization

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16 August 2022

If back to school was a Wallboard...

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11 July 2022

If my summer vacation was a Wallboard...

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27 June 2022

Boosting Remote Agent Satisfaction with Internal Customer Service

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23 June 2022

The Talent Shortage: Is it a Contact Center or HR Challenge?

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13 June 2022

If my home project was a Wallboard...

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7 June 2022

Who is Using Your Company Wallboard?

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2 June 2022

Which Deployment Method is Best? Cloud, On-Prem, or Hybrid?

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17 May 2022

Sight-Friendly Stats: How to Design Wallboards to Reduce Eyestrain

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10 May 2022

Customer Service vs. Customer Support

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3 May 2022

May the 4th Be With You (Wallboard Edition)

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26 April 2022

Updating Your Measurements of Success for 2022

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21 April 2022

Webinar - Human Compliance

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19 April 2022

An Evolution: From Call Center to Contact Center

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13 April 2022

The Operational Data Your Wallboard Solution Needs

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4 April 2022

If my dog was a Wallboard...

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31 March 2022

Geomant’s Top 10 Metrics for Your Wallboard (Part 2)

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22 March 2022

Geomant’s Top 10 Metrics for Your Wallboard (Part 1)

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9 March 2022

Are Customers Calling as a Last Resort?

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2 March 2022

Business Continuity in the Contact Center

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14 February 2022

If my Valentine was a Wallboard...

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9 February 2022

Microsoft Teams Offers Unique Support for Local Government

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9 February 2022

The Call & Contact Center Expo

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1 February 2022

How to Make CX Matter to Your Agents

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25 January 2022

The Value of Personalizing Contact Center Bots

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18 January 2022

Microsoft Teams: The Latest Updates and Upgrades

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11 January 2022

Discovering the Value of the Whisper

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5 January 2022

5 Things to Consider When Integrating CRM Systems into Your Contact Center

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21 December 2021

New Year’s Resolutions for the Contact Center Manager

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15 December 2021

The Wallboard Countdown of 2021

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6 December 2021

Why Call Barging Isn’t as Bad as it Sounds

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2 December 2021

Geomant Status Update for the Microsoft Connected Contact Center Certification..

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22 November 2021

Gamification and Your Wallboard: Fostering Healthy Competition

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19 November 2021

How Contact Center Technology Can Help During the Holidays

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10 November 2021

The Growth of Online Education is Reshaping Customer Support Services

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1 November 2021

Microsoft Teams for Education : Planning for 2022

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25 October 2021

Show Your Colors

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15 October 2021

What is a Digital Contact Center?

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11 October 2021

What is Microsoft Teams Policy-Based Call Recording (and why does your company..

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5 October 2021

Why Remote Agents Need a Contact Center Dashboard

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30 September 2021

Migrating your Contact Center to the Cloud - It's a great opportunity to..

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16 September 2021

How to Utilise Microsoft Teams for Customer Service

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13 September 2021

How to Use Contact Center Wallboards to Improve Employee Retention

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6 September 2021

What is An Omnichannel Contact Center?

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1 September 2021

Is Remote Working a Permanent Option for Contact Centers?

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16 August 2021

Trends Transforming Housing Association Customer Service

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2 August 2021

Remote Call Center Challenges and How to Overcome them

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2 August 2021

5 Tips for Creating Personalized Customer Experiences

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23 July 2021

Which Contact Center Metrics Should You be Tracking?

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23 July 2021

Tips for Keeping Agents Happy and Reducing Turnover

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6 July 2021

Improving Customer Service in the Education Sector With Microsoft Teams Contact..

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25 June 2021

How to Prioritize Wellbeing in the Hybrid Contact Center

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21 June 2021

Microsoft Teams Call Center Features: What to Expect from a Teams Integrated..

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14 June 2021

Top Tips for Successfully Training Hybrid Contact Center Agents

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27 May 2021

Self Service: Is it Really the Future?

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18 May 2021

Using CCaaS for Customer Retention In a Post-Pandemic World

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14 May 2021

Digital Transformation in the Contact Center: CCaaS Evolution

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7 May 2021

Defining CCaaS: What is Contact Center as a Service and Why is it So Valuable?

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4 May 2021

Partnership Opportunities: Leveraging the Possibilities of Teams

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27 April 2021

Call Center Performance Management Software

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26 April 2021

M247 Announce New Microsoft Teams Cloud-Based Contact Centre Solution

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21 April 2021

5 Times When Human Voice is Still Crucial to CX

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21 April 2021

Geomant Partners with Vonage to Expand Messaging Strategy

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21 April 2021

Is the Future of the Contact Center All-Digital?

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20 April 2021

Building a Contact Centre with Microsoft Teams

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30 March 2021

Defining the Modern Contact Center: How the Contact Center Has Evolved

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23 February 2021

The Evolution of the Microsoft Teams Contact Center

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11 February 2021

Contact Center Wallboards: What Info Works Best?

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22 January 2021

Geomant Joins Microsoft Certification Program

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18 January 2021

Microsoft Teams Contact Center – Is Native Important?

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14 January 2021

Geomant Enables Improved Training in a Remote Environment

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13 January 2021

Mastering Compliance Recording on Microsoft Teams    

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8 January 2021

7 Microsoft Teams Contact Center Features for Managing Remote Agents

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11 December 2020

Microsoft Teams Contact Center: Resale Opportunities With Geomant

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11 December 2020

Microsoft Calling Plans VS Direct Routing: Which is right for me? 

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25 November 2020

Contact Center Homeworking: 6 ways to keep everything running smoothly

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25 November 2020

What Call Center Functions Does Microsoft Teams Have?

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18 November 2020

Can You Record Calls for Compliance on Microsoft Teams?

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18 November 2020

Moving from a Skype for Business to Microsoft Teams Contact Center

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3 November 2020

Contact Centre Trends from 2020 to 2021

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27 October 2020

Webinar: How to use Microsoft Teams for Customer Service

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16 October 2020

Microsoft Teams Contact Center. What are the costs, and where is the value?

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7 October 2020

Microsoft Teams Contact Center Solutions Explained: Why Choose One Over a..

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28 September 2020

Geomant solutions for Microsoft Teams now available through the G-Cloud..

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22 September 2020

Webinar: Compliant Enterprise-grade Microsoft Teams Recording

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28 August 2020

Microsoft launches the Advanced Communications licence

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20 August 2020

Webinar: Manage Agent Productivity at Home or in Your Center

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13 August 2020

The Importance of In-Queue Call-Back In The New Era

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9 August 2020

Call Center Wallboards for Home Agents

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30 July 2020

Linistry Digital Queuing Technology Now Available from Geomant - Let Your..

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29 July 2020

Geomant announces strategic partnership with Zagreb-based BPTO specialist M+..

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24 July 2020

The ultimate guide to omnichannel customer service

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20 July 2020

Connect Social & Digital Channels to Avaya AACC & ACCS

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15 July 2020

Microsoft Teams Recording: what to consider when implementing a system

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2 July 2020

Wallboard for agent desktop

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25 June 2020

Mind the Compliance Gap: Choosing the Right Recording Technology for Microsoft..

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3 June 2020

New fully-managed cloud Teams Recording service from Geomant

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1 June 2020

Microsoft Teams Recording Service

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27 May 2020

Microsoft Teams and the Future of Work

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20 May 2020

Geomant Recording Service for Microsoft Teams

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20 May 2020

Buzzeasy Contact Centre for Microsoft Teams

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7 May 2020

Working Smarter with Microsoft Teams in the Time of Coronavirus and Beyond

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27 April 2020

Whitepaper: Helping Your Call Center Respond to COVID-19

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23 April 2020

Webinar: How to use Microsoft Teams for Customer Interaction

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9 April 2020

Microsoft Teams Contact Center

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7 April 2020

Webinar: Contact Center Business Continuity During COVID-19

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27 March 2020

Action Plan for Contact Centres During the COVID-19 Crisis

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18 March 2020

TEAMS CONTACT CENTER: EXTEND THE POWER OF COLLABORATION

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16 March 2020

Geomant Coronavirus Statement

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27 February 2020

The contact centre of the future, what to expect.

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20 January 2020

A step-by-step guide to wallboards in the contact centre

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20 January 2020

Video: Buzzeasy Customer Engagement Platform

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10 January 2020

Geomant is awarded two key ISO certifications to kick off 2020 on a high

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30 December 2019

Geomant Wallboard Brochure

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10 December 2019

Why you should start thinking about planning your migration from Skype for..

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5 December 2019

The Role of Queue Management & Callback In the Contact Centre

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28 November 2019

Transition to Teams from Skype for Business - Your Questions, Answered.

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28 November 2019

Video: Skype for Business to Teams transition Q&A

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28 November 2019

The UK Contact Centre Decision-Maker's Guide 2019-20

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26 November 2019

Video: What can Geomant Buzzeasy do for you?

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26 November 2019

All In: The Art of Experience.

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15 November 2019

Geomant’s Buzzeasy Multichannel Agent Desktop Now Rated “Avaya Compliant”

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31 October 2019

Everything You Need to Know About Contact Centre Systems Integration

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18 October 2019

Geomant Helps Bristol City Council Enhance Their Contact Centre Operation

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15 October 2019

Buzzeasy Bots for Customer Service Information Sheet

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15 October 2019

Buzzeasy Multichannel Chat Information Sheet

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15 October 2019

Buzzeasy Multichannel Survey Information Sheet

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15 October 2019

Buzzeasy Multichannel Agent Desktop for Avaya Information Sheet

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15 October 2019

Buzzeasy Outbound SMS With Callback Brochure

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15 October 2019

Buzzeasy In-Queue Callback Brochure

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9 October 2019

4 Financial Risk and Compliance Trends Your Competitors Are Already Following

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3 October 2019

Desktop Connect Video: Joining your Avaya telephony system with Microsoft..

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26 September 2019

How much does a Wallboard solution cost and where does the value lie for my..

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20 September 2019

Desktop Connect Video: Joining your Avaya telephony system with Salesforce

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17 September 2019

The hidden cost of poor systems integration in the contact centre

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4 September 2019

Why is it important to upgrade your contact centre software?

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29 August 2019

Az Internet Hungary 2019 versenyfelhívása a "Legjobb Ügyfélszolgálat" címért

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12 August 2019

What's Wrong with Custom Development? A personal perspective.

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8 August 2019

The Evolution of the Right Call Centre Metrics

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31 July 2019

Top tips for tackling agent attrition in the call centre

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31 July 2019

Geomant’s Agent Desktop for Avaya Elite: Driving a better customer experience.

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23 July 2019

Geomant's partner, Verint Verba releases important news at Microsoft Inspire

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18 July 2019

What happens when IVR steering goes wrong in the call centre?

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17 July 2019

Best practice for managing legacy technology and multi-system environments in..

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16 July 2019

Human intervention is, and always will be essential in the contact centre

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11 July 2019

Greatest and latest of AI in Customer Service in 2019: Chatbots, Machine..

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11 July 2019

You have been tasked to get a wallboard solution for the contact centre. Where..

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2 July 2019

Summary of the Avaya Spring Partner Conference in Chicago

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2 July 2019

Geomant solutions now available through the G-Cloud Framework.

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1 July 2019

Buzzeasy In-Queue Callback video

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27 June 2019

Why you should track your customer interactions in the call centre

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25 June 2019

Digital Call Center Conference 2019

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25 June 2019

Bots and AI: Friends or foes of Contact Centres and Call Centres?

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25 June 2019

Call Centre Agent Burnout: The importance of good software and good management

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31 May 2019

10 Reasons why you should consider Outbound SMS with Callback.

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31 May 2019

Wallboards for Social Housing

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29 May 2019

Don't let financial compliance regulations bug you!

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24 May 2019

Meet the team at the Avaya Spring Partner Conference In Chicago

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23 May 2019

Alorica Case Study: Connecting Avaya with Salesforce.com

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16 May 2019

A summary of our experience at Avaya's  Partner event in Dublin

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16 May 2019

How to boost in-house sales with Desktop Connect.

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14 May 2019

Are companies still suffering as a result of the unknown future of customer..

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9 May 2019

Compliance Recording Uncovered: 7 Things You Should Know to Keep Pace with..

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3 May 2019

Geomant has become a member of the Artificial Intelligence Coalition

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1 May 2019

Struggling to Cope with Growing Email Volumes in Customer Service? Turn to AI..

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26 April 2019

Buzzeasy: WhatsApp Customer Interaction

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25 April 2019

How to use Chatbots as a Digital Communication Method: A Webinar for our..

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18 April 2019

Solving the compliance equation

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16 April 2019

Saving time in the call centre with screen-pop functionality.

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15 April 2019

WorldStrides Case Study: Connecting Avaya With Microsoft Dynamics

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12 April 2019

Geomant is all set to attend the Avaya Partner event in Dublin, are you?

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10 April 2019

10 reasons why WhatsApp will be the fastest growing customer interaction..

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9 April 2019

Virtual Assistant Housing Bot Demo

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5 April 2019

A Closer Look at How Customer Service Will Be Improved in the Next 5 Years

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4 April 2019

Geomant Acquires US-Based Inova Solutions.

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1 April 2019

Microsoft Retail Day

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22 March 2019

Desktop Connect Explainer Video: Avaya Integration with Microsoft Dynamics

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22 March 2019

Watch the Buzzeasy Webinar recording

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22 March 2019

The Geomant guide to MiFID II

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22 March 2019

Accent Housing Case study

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22 March 2019

Why Your Contact Centre Needs to Invest in a Wallboard Solution

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22 March 2019

Your guide to Chatbots in Social Housing

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14 March 2019

Effective KPI setting in the contact centre

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14 March 2019

How to work out the ROI of Callback technology in the contact centre.

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14 March 2019

A Geomant Summary of the Evolution 2019 conference

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8 March 2019

Zen Internet Case Study: See how they reduced spikes in call traffic with..

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27 February 2019

Callback: The contact centre’s secret weapon in the battleground that is,..

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8 February 2019

10 tips for designing an effective wallboard for your contact centre

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1 February 2019

Customer Experience Management in the Insurance Industry

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17 December 2018

Chatbot Summit, Berlin, 2018.

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7 December 2018

Why should I integrate Avaya with my CRM system?

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28 November 2018

Call centre performance: communicating metrics that matter.

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27 November 2018

Extending Skype for Business into the contact centre: How to leverage your..

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21 November 2018

Geomant's workflow solution for effective administration

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12 November 2018

XIV. Országos Ügyfélszolgálati Konferencia (XIV. National Customer Service..

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2 November 2018

How to make customer experience consistent across every channel

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9 October 2018

Avaya Experience, Budapest.

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28 September 2018

Online customer experience determines the future success of e-commerce..

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25 September 2018

Going From Voice To Digital Customer Service In Local Government With The Help..

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18 September 2018

Regulation of the financial services industry: MiFID II

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17 September 2018

Contact Expert, the multichannel contact centre solution

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4 September 2018

Contact Centre Support – The Top 3 Things to look out for in a provider

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28 August 2018

Boost performance in the contact centre with digital signage

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20 August 2018

5 compelling reasons your contact centre needs real-time data

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10 August 2018

On-Premises vs. Cloud-Based Contact Centres

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7 August 2018

The differences between omnichannel and multichannel customer service

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1 August 2018

Can intelligent technologies help the UK social housing sector to fulfil their..

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31 July 2018

3 Contact Centre pain-points and how to fix them with AI.

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26 July 2018

Microsoft Inspire 2018 Recap: An interview with Viktor Gajodi

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25 July 2018

Why AI and Chatbots are the Holy Grail for Online Retail 

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23 July 2018

Geomant answers the 5 most common questions about CRM integration with Avaya

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19 July 2018

Day 3 Microsoft Inspire: Satya Nadella gives us food for thought.

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18 July 2018

Day two at Microsoft’s appropriately named Inspire conference

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17 July 2018

Skype for Business to Teams: Not a forklift transition says Microsoft

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13 July 2018

Supporting Winners: Accent Housing take home ‘Best use of Technology Award’

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12 July 2018

How much does a chatbot cost and where does the value lie for my business?

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5 July 2018

Geomant is delighted to announce that Desktop Connect is available on the..

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29 June 2018

Geomant’s AI Practice unveils their showcase FAQ Bot, Gemma

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27 June 2018

Geomant wins Avaya "Project of the Year Award"

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26 June 2018

10 things high performing contact centre managers do every day

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17 May 2018

How to take those critical first steps towards implementing AI in the contact..

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