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Lync Call Recording

Geomant’s Call Recording for Microsoft Lync is an enterprise solution for any organisation requiring call recording across the Lync enterprise telephony platform. Most regulated and customer-focused organisations recognise the need to record certain inbound and outbound telephone conversations and Geomant’s Lync Call Recording solution offers call recording for Lync voice calls; both one-to-one and conference calls.

Designed to be configured to organisations’ Compliance & Quality requirements, Geomant’s Lync Call Recording solution allows organisations to migrate to the Microsoft Unified Communications platform, whilst maintaining their current call recording strategy.

Solution Overview

The solution provides both Administrator configured rules based recording and Lync user ‘on-demand’ recording. All recordings are encrypted and securely stored and managed in an SQL database through a dedicated web based Administrator interface. The recorder’s on-line administration and supervisor applications allow for easy searching and review of recorded calls. In addition and for those organisations requiring ease of access, a connector to Microsoft Exchange is provided and this allows recorded calls to be uploaded to the participants Outlook Conversation History folder, enabling fast and convenient access

 

By establishing an appropriate archiving strategy, organisations can archive Lync call recordings for future reference. An on-line search and play facility is available for administrator and supervisor access. Where required, bespoke integration is supported to allow such recordings to be accessible through in-house and third-party applications, and to be stored in Corporate databases.

Solution Benefits
  • Designed for ‘on premise’ deployment – no reliance on external providers.
  • Supports both Inbound and Outbound Lync Call Recording.
  • Can automatically record all Lync voice calls, or recording rules can be defined per user.
  • On-line search and play facility for administrator and supervisor access.
  • Close integration with Microsoft Exchange – call recordings can be accessed via the Outlook Conversation History folder.
  • Recorded calls can be uploaded to a dedicated Microsoft Outlook Calendar for easy access.
  • Recorded calls can be played using the embedded Windows Media Player.
  • Recorded calls can be annotated with notes.
  • Configurable to organisations’ Compliance & Quality requirements.
  • Built using Microsoft UCMA (Microsoft’s Unified Communications managed API)