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Portfolio that Geomant covers with its services includes following vendors' products and solutions:

  • Avaya:

Entire Portfolio

  • Altitude Software:

Entire Portfolio

  • Inova Solutions:

Entire Portfolio (see our Contact Center Reporting page)

  • Nice:

Quality Assurance Portfolio

  • Witness:

Entire Portfolio

Geomant offers the complete set of services on the above mentioned portfolio required for the analysis, pre-sales, implementation, delivery and support of complex System Integration projects. These services can be categorized in three major groups:

  • Solution Architect Services
  • Installation Services
  • Integration Services

SOLUTION ARCHITECTURE SERVICES

This set of services includes all the activities that are performed prior to the delivery of the projects. On a case by case basis, some of this services are delivered prior to, or after signing the customer contracts. This includes following services:

  • Opportunity Measurement and Qualification
  • Requirement Analysis
  • Functional Specification Creation
  • Scope of Work Creation
  • Detailed Technical Design Creation
  • Customer/Partner Consultation
  • Infrastructure Readiness Surveys
    • Voice
    • Data
    • Converged
  • Documentation

INSTALLATION SERVICES

Installation of the required hardware and software is the first step in the successful delivery of complex projects. Geomant certified engineers perform installations, carefully documenting their activities, on the full range of Avaya portfolio of products, together with complementary solutions, including:

  • Telephony Infrastructure Installation
  • IVR Systems Installation
  • Reporting Systems Installation
  • CTI Middleware Installation
  • Unified Messaging Installation
  • Predictive Dialing Systems Installation
  • Data Equipment Installation
  • Data Monitoring & Security Solutions Implementation
  • Voice Recording Solutions Installation
  • Screen Recording Solution Installation
  • Documentation

INTEGRATION SERVICES

After installing the software and hardware elements of the solution, System Integration starts, with the goal of ensuring that all components perform their tasks according to the customer expectations. Geomant offers wide range of services, on the entire Avaya portfolio of products, together with complementary solutions, including:

  • Telephony Solution Integration
    • Application Integration Service
    • Telephone Sets Administration, Hunt Groups Creation
    • Vector Scripting, Class of Service Definitions
    • Networking
  • IVR Menus and Voice Portal Integration
    • Application Scripting, Application Porting
    • Application Performance Checking, Custom Reporting
  • Reporting
    • Dictionary Creation
    • Standard and Custom Reporting
  • CTI Middleware Integration
    • Custom Application Creation (TSAPI, TAPI, proprietary protocols)
    • CT Server Integration with 3rd Party SW (e.g. Siebel, SAP, etc.)
    • Custom Interface Creation (e.g. any ERP)
  • Unified Messaging                         
    • Integration with MS Exchange, Lotus Notes
  • Predictive Dialing System Integration
    • Integration with Customer Databases
    • List Definitions / List Dialing
    • Reporting
  • Documentation









 
 

2010-07-19
Highlights from the Microsoft Worldwide Partner Conference

The Geomant team have just returned from a very successful Microsoft Worldwide Partner Conference in Washington.   Geomant exhibited at this year's WPC, and used the opportunity to meet many partners and potential partners. Live demonstrations were provided of Geomant's range...