"Kevin Ross of unified communications application development vendor Geomant explores how organisations can radically improve productivity and effectiveness through deployment of 'Multi-dimensional Presence' as part of their Unified Communications strategy. Many organisations are deploying Instant Messaging to improve communications within and beyond the enterprise. Instant Messaging is one of the first tangible benefits of deploying a Unified Communications solution. It allows users to check the availability of colleagues and partners, chat and collaborate electronically. In many cases they can share files, share screens and call other users. Underpinning all Instant Messaging systems is what is known as 'Presence' – technology that tracks individuals' availability. An individual may be 'Available', 'Away' or 'Busy' - this is their Presence State. If someone is 'Away' then you know they cannot be contacted, if someone is 'Available' then a tentative 'Can you talk?' message will determine if they are happy to be disturbed. Instant Messaging is a great personal productivity tool. But 'Presence' can have a much more significant impact on an organisation's business. Presence also opens up huge opportunities for improving the way an Enterprise operates. New technologies are emerging which will allow Presence to be integrated into business processes and drive enterprise productivity. To enable this to take place Presence needs to become Multi- Dimensional..."

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