Geomant

Contact Expert on Lync delivers ‘virtual contact center’ for Rose-Hulman

stuart — Mon, 14 May 2012 11:26:40 +0000

INDIANA, USA, APRIL 2012: Rose-Hulman Institute of Technology has deployed Geomant’s Contact Center Contact Expert for Lync to deliver their public facing Homework Hotline contact center.

Rose-Hulman Institute of Technology’s Homework Hotline is a unique organization, and required a unique solution. The Homework Hotline operates a true ‘virtual contact center’.

Geomant’s solution was able to deliver against all the key requirements: Lync integration, remote agent connectivity, multimedia channels, supervisor monitoring, stakeholder reporting, customized agent scripting with data collection.

“We chose Microsoft Lync and Geomant Contact Expert because they provided the core functionality we required, including seamless reporting, and they took the time to understand our program and our program technological needs.”

Janie Szabo, Assistant Director of Operations & Education, Rose-Hulman Institute of Technology’s Homework Hotline

Read the full case study here … Rose-Hulman Case Study

Geomant Solution Now Rated “Avaya Compliant”

akos — Mon, 12 Mar 2012 16:46:26 +0000

NEWS RELEASE

Media Inquiries:	Media Inquiries:
Carl Ramey, Geomant Director – US and CALA	DevConnect PR
512 900 0831	908-953-6432
cramey@geomant.com	devconnectpr@avaya.com

Desktop integration application is compatible with key Avaya inbound and outbound contact center solutions
Helps businesses like Equidebt reduce call time and increase productivity, while improving customer service

AUSTIN, Texas – Geomant, a leading Unified Communications software vendor, today announced that its Desktop Connect software is compliant with key inbound and outbound contact center solutions from Avaya, a global provider of business collaboration systems, software and services.

Desktop Connect helps businesses quickly deploy screen-pops and improve agent productivity. The application is now compliance-tested by Avaya for compatibility with: Avaya Aura® Communication Manager 6.0.1, Avaya Aura® Application Enablement Services 6.1.1 and Avaya Proactive Contact 5.0.

“In contact center environments, customers need the assurance that the solutions they deploy are reliable, resilient and compliance tested,” said David Ward, Geomant CEO. “We are delighted that Desktop Connect has been compliance-tested, and customers can confidently deploy our software in order to drive agent productivity through desktop integration with their business applications. Desktop Connect allows organizations to benefit from their communications infrastructure and helps achieve a rapid return on investment.”

One of the companies benefiting from the interoperability of Geomant and Avaya solutions is debt collection agency Equidebt Limited.

“Using Desktop Connect has reduced our average call time by around 16 percent, while increasing productivity and enabling agents to manage customers’ requests with one call – a key deliverable in our line of work,” said Martyn Wells, IT Director at Equidebt.

Geomant is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, Geomant is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By participating in DevConnect compliance testing, technology partners like Geomant are enabling Avaya customers to deploy solutions which help them achieve rapid desktop integration with confidence,” said Eric Rossman, vice president, developer relations, Avaya. “Geomant products, when used in conjunction with Avaya systems, enable our customers to increase agent productivity in a simple and cost-effective way.”

About Avaya

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect .

About GeomantGeomant is a well-established, innovative Software Developer and Systems Integrator specializing in Avaya technologies. Geomant has offices across Europe, USA and Australia, and a global reseller network. For more information, visit www.geomant.com .

Geomant’s Contact Center solution, Contact Expert, qualified for Microsoft Lync ISV Qualification Program

akos — Mon, 05 Mar 2012 10:23:48 +0000

5 March 2012, Warwickshire, UK: Unified Communications software developer Geomant today announced that following extensive testing by Microsoft Corp., Geomant Contact Expert is now a qualified contact center solution for Microsoft Lync 2010.

“We are excited to have one of the first ISV solutions to be qualified under Microsoft’s Lync ISV Qualification Program.”

The Microsoft Lync ISV Qualification Program allows Independent Software Vendors to have their solutions independently tested against a rigorous test plan.

“The program is designed to help ensure that customers have a quality experience with setup, support and use of qualified ISV solutions with Microsoft Lync,” said Kapil Sharma, principal group program manager, Lync partner engineering team at Microsoft. “Customers can deploy Geomant Contact Expert alongside Microsoft Lync 2010, knowing that it has passed our demanding interoperability tests.”

“We are excited to have one of the first ISV solutions to be qualified under Microsoft’s Lync ISV Qualification Program” said Kevin Ross, Geomant’s Product Director. “Microsoft Lync is being adopted as the enterprise communications platform by an increasing number of organizations, and they can achieve huge benefit in deploying complementary business applications, such as Contact Expert”. “Our software embeds the collaboration and communication capabilities of Lync within the contact center, allowing organizations to radically improve their first-line resolution rates, and improve customer satisfaction”.

Geomant’s Contact Center solution, Contact Expert, delivers rich multi-media, inbound and outbound functionality that works with Microsoft Lync. It is one of the most widely deployed Lync Contact Center solutions currently available.

About Geomant

Geomant is a well-established, innovative UC Software Developer and Systems Integrator specializing in Microsoft technologies. A Microsoft Gold Certified Partner, Geomant has offices across Europe, Australia and the Middle-East, and a global reseller network. For more information, visit www.geomant.com .

Notes:

All trademarks and copyrights are the property of their respective owners.

Editorial Contact:

Kevin Ross, Geomant Product Director
+44 1789 766178
kross@geomant.com

Geomant helps Equidebt ‘OutPerform’

admin — Tue, 22 Nov 2011 07:03:46 +0000

BIRMINGHAM, UK, November, 2011: Debt collection agency Equidebt Limited has benefited from the introduction of four new telephony technologies from Geomant.

Equidebt have deployed a number of Geomant contact centre productivity solutions to complement their Avaya outbound dialing platform. These include Geomant’s Interactive Virtual Agent and Desktop Connect.

Martyn Wells, IT director for Equidebt, said the new Geomant applications had made a noticeable difference to Equidebt’s performance and productivity.

“I would certainly recommend Geomant’s products because they have made a measurable difference to our business. In terms of using the Virtual IVR Agent in blaster campaigns, we have increased our outbound calling capacity by 25 per cent. I would say that using Desktop Connect has reduced our average call time by around 16 per cent, increasing productivity and enabling us to speak to more customers at the first time of asking – a key deliverable in our line of work”.

Read the full case study here … Equidebt Case Study

Geomant Expands into the Americas

admin — Tue, 01 Nov 2011 06:59:30 +0000

AUSTIN, Texas, November 1, 2011: Unified Communications software vendor Geomant today announced its expansion into the Americas, with the launch of Geomant Americas Inc.

Geomant has been a leading provider of Avaya and Microsoft contact center solutions services, custom software development and self-developed products for over ten years. The Company originated in Europe and already has offices in Sydney, Australia covering the APAC region. With increasing business coming from the Americas, Geomant is reacting to market demand by expanding its operations throughout the US and Latin America. Working predominantly through Avaya and Microsoft channel partners, Geomant is bringing a new portfolio of products and services which will help these partners drive more business by filling gaps in the existing solutions and improving integration options.

“Avaya and Microsoft partners have extensive knowledge around the contact center solutions space,” said Geomant Americas director Carl Ramey. “Many of these partners however don’t have the luxury of maintaining a large development staff to produce the niche products required by many customers or the expertise to provide custom solutions. That is where Geomant’s global network of Avaya and Microsoft experts and developers comes in. Partners in America can now rely on Geomant’s new products and
extensive workforce of experienced and certified engineers to assist them in winning deals and providing the best possible service to their customers.”

Geomant was formed in 2000 by former Avaya Professional Services employees who wanted to focus on building their own company around the principle of delivering outstanding solutions and service at a very competitive price. This proved to be a winning formula as the company continued to grow and expand throughout Europe by bringing on other highly experienced developers and implementation experts. The company now offers a staff comprised over 130 developers, installation engineers, project managers, support and other personnel spread across 9 countries including the US.

About Geomant

Notes:
All trademarks and copyrights are the property of their respective owners.

Editorial Contact:

Carl Ramey, Geomant Director – US and CALA

+1 512 900 0831

cramey@geomant.com

Geomant Sponsors the AVAYA Predictive Dialer System User Group

admin — Mon, 22 Aug 2011 03:27:44 +0000

AUSTIN, Texas, August 22, 2011: Unified Communications software vendor Geomant today announced it will be sponsoring the AVAYA Predictive Dialer System User Group Conference in Las Vegas, Nevada, September 19 – 21. A long-standing member of the Avaya DevConnect program, Geomant offers a range of solutions designed to add value to Avaya contact center environments.

Many of Geomant’s solutions are specifically designed to interface with Avaya’s outbound dialling platforms, Proactive Contact and Proactive Outreach Manager (POM). “Enterprises are expecting more from their outbound dialing platform, and Geomant is delighted to help meet those expectations.” said Carl Ramey, Geomant’s Director for US and CALA. “Our software helps drive increased productivity and improved results, and our customers confirm real, quantifiable financial benefit from deploying our solutions”.

Geomant will be showcasing its Unified Agent software at the conference. This solution delivers a combined agent toolbar for outbound, inbound or blended calls. Unified Agent delivers ‘out of the box’ screen-pop integration between dialer and almost any client application. When combined with Geomant’s Skill Manager, Unified Agent dynamically assigns the blend acquire skill to the agent thereby removing the time consuming need for supervisors to maintain agent blend skills.

“The AVAYA Predictive Dialer System User Group Conference gives us a valuable opportunity to demonstrate our solutions to existing and potential partners and customers across the world” added Ramey.

AVAYA PDS User Group Executive Committee member Alex Demczak commented “this year’s conference is focused on dialer productivity, utilization and reporting and we’re delighted that Geomant is supporting us in developing these themes”.

Geomant will be providing live demonstrations of its software for the duration of the Conference.

Geomant’s software is distributed through a worldwide network of Systems Integrators and Resellers.

About Geomant

About Avaya Predictive Dialer User Group

The Avaya Predictive Dialer User Group has a mission to provide a vehicle for AVAYA Predictive Dialer users to increase their knowledge on proper operation, utilization, and maintenance of their systems and other call center solutions in an environment conducive to networking. www.avayapdsusergroup.com

Notes:
All trademarks and copyrights are the property of their respective owners.

Editorial Contact:

Carl Ramey, Geomant Director – US and CALA

+1 512 900 0831

cramey@geomant.com

Winners are Grinners at WPC 2011!

admin — Fri, 22 Jul 2011 08:49:52 +0000

15 July, Los Angeles, USA: Geomant topped off a highly successful WPC by giving away an Amazon Kindle e-book reader to one lucky Microsoft Partner. The winner was Mr Thariq Sanoon from Tech One Global, a Microsoft System Integrator operating in Bangladesh and Sri Lanka. The prize was presented by Geomant’s Stuart Marsh.

Highlights…

Geomant gave over 120 ‘live’ demos of its Contact Expert contact centre solution for Lync to partners from across the globe and we saw partners from 37 different countries – WOW!
Geomant launched and demonstrated it’s latest enhancement for Lync – a full IVR self-service solution – WOW!
Geomant won three more Contact Expert on Lync contracts during the four ‘show’ days – WOW!
Geomant found channel partners for over 10 new regional territories building and extending our reach across the world – WOW!
Lync moves from incubation to full deployment and becomes a key part of the next chapter of the Microsoft success story – it’s tipped to be the next ‘Billion dollar’ Microsoft product – WOW!!

“Participating in WPC and doing live demos of our products at the Solutions Innovation Centre really allows us to engage with our partners” said Stuart Marsh, Geomant’s Regional Director. “We find out first-hand what really drives their customer demands and where we can add value. Our key strength as an ISV is innovation and we get to show them products and solutions that really extend the Lync value proposition for their customers”.

Geomant thanks all those partners and Microsoft team members who we engaged with during the show. We love the vibrancy of this event and the excitement around Microsoft’s amazing Lync UC and enterprise telephony platform. See you all next year!

About Geomant

About WPC 2011

The Microsoft Worldwide Partner Conference (WPC) is an annual gathering for the Microsoft partner community. The event takes place in Los Angeles from July 11 – July 14, with an estimated 15,000 worldwide partners, Microsoft executives, press and analysts expected to attend. http://digitalwpc.com/

Notes:
All trademarks and copyrights are the property of their respective owners.

Editorial Contact:
Kevin Ross, Geomant Product Director
+44 1527 857932
kross@geomant.com

Geomant showcases its Lync Contact Center solution at the Microsoft Worldwide Partner Conference (WPC 2011) in Los Angeles

akos — Thu, 26 May 2011 15:13:29 +0000

27 May 2011, Birmingham, UK:Unified Communications software vendor Geomant today announced it will be at exhibiting at the Microsoft Worldwide Partner Conference in Los Angeles, July 11 – July 14.A long-standing Gold Certified member of the Microsoft Partner Network, Geomant offers a range of solutions designed for the Microsoft Unified Communications platform, Lync.

“Enterprises are expecting more from their Unified Communications Platform, and Geomant is delighted to meet those expectations.”

“Enterprises are expecting more from their Unified Communications Platform, and Geomant is delighted to meet those expectations.” said Kevin Ross, Geomant’s Product Director. “Our Contact Center solution, Contact Expert, delivers rich multi-media, inbound and outbound functionality, tightly integrated with Microsoft Lync. The Microsoft Worldwide Partner Conference in Los Angeles gives us a valuable opportunity to demonstrate its capabilities to existing and potential resellers.”

Geomant’s software is distributed through a worldwide network of resellers – mostly Unified Communications systems integrators and VARs. Geomant will be exhibiting in the Solution Innovation Center, booth 1153, for the duration of the Conference. Live demonstrations of Contact Expert and Geomant’s other solutions will be available 11:30am to 5:30pm daily.

About Geomant

About WPC 2011

Notes:
All trademarks and copyrights are the property of their respective owners.

Editorial Contact:
Kevin Ross, Geomant Product Director
+44 1527 857932
kross@geomant.com

Call recording solution for Microsoft Lync at Enterprise Connect

akos — Fri, 11 Feb 2011 14:08:32 +0000

Verba and Geomant launch call recording solution for Microsoft Lync at Enterprise Connect

Joint solution offers Lync users server-side call recording with enterprise-grade scalability and a rich feature set

28 February 2011, Orlando, Florida: At this week’s Enterprise Connect event in Orlando (February 28 to March 3, 2011), Verba Technologies and Geomant are releasing a compliance recording and contact center quality management solution for Microsoft Lync Server 2010. This launch is the result of strategic market and technology collaboration between the two organizations.

“Call recording availability for the Microsoft Lync platform is vital for Lync adoption in large enterprises.”

Call recording availability for the Microsoft Lync platform is vital for Lync adoption in large enterprises. The joint offering from Geomant, a Microsoft Unified Communications Specialist and Microsoft Gold Certified Partner, and Verba Technologies, which develops leading call recording technology and quality management solutions, presents customers with a Lync call recording solution that encompasses key capabilities:

Geomant provides an enterprise-grade, conference-based Lync call recording engine technology with Microsoft Exchange and Microsoft Outlook integration
Verba adds their complete call recording and quality management suite, featuring web-access, rich access control, and auditing and automated media lifecycle management functions

“With the arrival of Lync Server 2010, more organizations are recognizing the opportunities and benefits of using the Microsoft unified communication platform as their strategic enterprise voice platform,” said Kevin Ross, Geomant’s Product Sales and Marketing Director. “With call recording, many organizations have sophisticated quality and compliance requirements. Both Geomant and Verba recognize the synergies of working together to create a solution designed for Lync Server 2010 with the rich post-recording functionality that Verba offers.”

“This is a great example of two Microsoft partners collaborating to produce a solution that combines Lync’s unique communications and productivity capabilities with a call recording solution for compliance and quality management,” said Yancey Smith, director of product management, Microsoft Lync, Microsoft Corp.

By allowing companies to record Microsoft Lync, Cisco, Avaya, BroadSoft, and SIP standard platforms with the same call recording platform, the solution enables recording in hybrid UC environments and facilitates smooth migrations. “Lync Server 2010 support is an important next step in our call recording product strategy,” emphasized Robert J. Tarantino, Director of Global Business Development at Verba Technologies. “By working with Geomant, a technology leader in the Microsoft unified communication world, we are adding another world-class recording technology to our enterprise unified recording portfolio.”

Providing on-demand and always-on Lync call recording for internal, external, inbound and outbound Lync-based voice calls, the solution supports Microsoft Office Communicator 2007 R2, Lync and all Lync-compatible phone hardware solutions. Because the automated, always-on call recording mode does not require user intervention to initiate call recording, companies can take advantage of a complete Lync audio compliance solution, while on-demand recording capabilities provide recording functionality across the entire organization.

The Verba Media Repository stores recorded calls and provides secure and auditable search with rich access control and sophisticated archiving policies. Contact center operators can use the Verba Performance and Quality Management module for agent evaluation and scoring. Organizations have the flexibility to deploy the solution on premise, or as a cloud-based, software-as-a-service solution by using the Verba Recording System’s proven, service provider, multi-tenant capabilities.

About Geomant

About Verba Technologies

Founded by VoIP industry veterans, Verba Technologies is a leading provider of call recording and contact center quality management solutions for unified communications platforms. The Verba Recording System supports voice, video and telepresence devices. Verba recording systems run in more than 25 countries at more than 500 customer sites and have recorded more than 250 million customer calls. For more information, visit www.verba.com .

About Enterprise Connect^®

Enterprise Connect^® (formerly VoiceCon) is the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. Enterprise Connect^® brings corporate IT decision makers together with the industry’s vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect^® owns and produces No Jitter, (www.nojitter.com ), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, a Webinar Series and Virtual Events. For more information, visit www.enterpriseconnect.com .

Notes:

All trademarks and copyrights are the property of their respective owners.

Editorial Contact:

Kevin Ross

Geomant Product Sales & Marketing Director

+44 1527 857932

kross@geomant.com

Geomant Lync Products Press Release

akos — Wed, 17 Nov 2010 14:11:10 +0000

GEOMANT LAUNCHES SUITE OF MICROSOFT LYNC-COMPATIBLE PRODUCTS

For Release November 17th 2010

Geomant launches business productivity and integration solutions designed for Microsoft's latest unified communications platform, Microsoft Lync Server 2010.

BIRMINGHAM, UK – NOVEMBER 17 2010 – Unified communications (UC) software developer Geomant today announced availability of its portfolio of Microsoft Lync Server 2010-compatible UC solutions.

Geomant's announcement is timed to coincide with Microsoft Corp.'s announcement today of the general availability of Lync Server 2010.

Geomant's solutions, which will be available for Lync Server 2010 within 45 days, include:

Contact Expert, a fully featured software-based Contact Centre solution.

Lync Server 2010 Call Recording.

SMS for Lync Server 2010.

UC Client Accounting – a Lync Server 2010 Call Accounting and billing solution.

Geomant Presence Suite: delivering Rich Presence, Geographic Presence, and Integration of presence with Business Applications.

"We successfully created a range of value-add solutions for Lync Server 2010's predecessor, Microsoft Office Communications Server R2. With the arrival of Lync Server 2010, many more organisations are recognising the opportunities and benefits of using the UC platform as their strategic Enterprise Voice platform," said Kevin Ross, Geomant's Product Sales & Marketing Director. "We are well positioned to help organizations drive early Return on Investment in this platform, through deployment of additional, business-focused applications. In particular, Geomant's Contact Centre and Call Recording solutions have been very well-received by resellers and customers."

Geomant's Contact Expert solution enables organisations to benefit from full contact centre functionality for teams of 5 to 100+ agents whilst Geomant's Call Recorder is an enterprise focused call recording solution. New for the Lync Server 2010 platform is a call accounting and billing application that provides Lync Server 2010 customers with a powerful UC client accounting solution.

Geomant's Presence Suite delivers rich-presence, geographic presence and integration of Presence for Lync Server 2010 with business applications. A video about this solution is available today on the Microsoft Lync Server 2010 virtual launch event site (http://microsoft.com/lync/launch).

All Geomant's solutions have been developed by Geomant Labs, which has been participating in the Microsoft Unified Communications Developer Technology Adoption Program (TAP), a Microsoft early adopter programme.

Ross added, "Geomant's products are available worldwide, through our network of reseller partners. We welcome enquiries from end-customers interested in our solutions."

"Geomant continues to demonstrate its commitment to the Microsoft UC strategy through the release of its Lync-compatible solutions," said Yancey Smith, director of product management, Microsoft Lync. "The combination of Lync Server 2010 and Geomant's products deliver business benefits through integration of UC with business applications and processes."

Availability

Geomant's portfolio of UC solutions for Microsoft Office Communications Server R2 is available now.

General availability of its Lync Server 2010-compatible solutions will be within 45-days of Lync Server 2010 general availability.

For more information, visit www.geomant.com .

About Geomant

Geomant is a well-established, innovative UC Software Developer and Systems Integrator specialising in Microsoft technologies. A Microsoft Gold Partner, Geomant has offices across Europe, Australia and the Middle-East, and a global reseller network.

Notes:

All trademarks and copyrights are the property of their respective owners.

Editorial Contact:

Kevin Ross

Geomant Product Sales & Marketing Director

+44 1527 857932

kross@geomant.com