Enjoy the security of knowing that your Proactive Contact system is fully and automatically backed up every night. PCS Network Backup is a pre-packaged script, created by our in-house Professional Services team, that enables your Avaya Proactive Contact system to be regularly backed up onto any Microsoft Windows server on the network.
Backing up Avaya Proactive Contact is essential, but because it requires manual intervention for loading and retrieving the backup media, or manually initiating the backup up to a network server, the process is tedious and costly, and so often not done.
PCS Network Backup enables Avaya Proactive Contact to be automatically backed up out-of-hours onto any Microsoft Windows Server that is part of your standard automated server backup policy.
So if you don’t have a recent backup of your Proactive Contact, or worry about the impact of losing the configuration and data, and the cost of manually backing up, PCS Network Backup is the perfect solution to put your mind at rest.
Enforces acceptable language policies
Worker Safety & Escalation Management Solution
Adds outbound SMS to Skype for Business
Adds outbound SMS campaigns to most CRM systems
Adds IVR virtual agents to Avaya Proactive Contact campaigns
Backup Avaya Proactive Contact onto any Windows Server