DevExpress – Proactive Contact
Avaya Proactive Contact is the leading outbound dialler in the marketplace, with matchless maturity and stability. However, in some areas integration with customer systems can be complex and very costly. DevExpress for Proactive Contact is a set of applications and integration components that add features and value to Proactive Contact making it more competitive and significantly reduce integration time, complexity, cost and risk.
Solution Overview
The following DevExpress Proactive Contact applications and integration components can be used individually, to simplify integration, or as part of a solution provided by Geomant Professional Services:
Applications
- AIC Client
- CCE Client
- Desktop Wallboard
- Dynamic List Manager
- Web Services List Update
- Blend Manager
Integration Components
- ODBC/XML List Integration
- Web Services List Update
- Contact Centre Integration Framework (CCI)
- CCI – Outbound Agent Java SDK
- CCI – Outbound Agent .NET SDK
- Real Time Event Services Connector (ODBC/Web Services)