Simplified Pricing:

The price of each component can be added together and combined with the Voice Portal implementation price to create budgetary solution price.

Fully Tested:

Each component is fully tested resulting in reduced delivery timescales and increased quality.

Customisation:

The components can be customised and added to, to meet specific customer requirements. The cost of customisation will vary for each requirement.

Compatibility:

All components are fully compatible with other Geomant products and therefore can be used as part of a larger solution.

Desktop Connect:

Enables simple desktop integration for Inbound or Outbound agents.

Unified Agent:

Unified Agent provides a single desktop telephony interface for both Avaya Communication Manager (CM) and Avaya Proactive Contact (APC).

Voice Portal Application Server:

A Dual Core processor • 4Gb RAM • 15GB of free disk space • 100Mb Network interface • One 100/1000 Base-T Ethernet controller that is full duplex • Windows Server 2003 R2 or Windows Server 2008 • Net framework 2.0 • IIS 6.0 (Configured to use ASP.NET 2.0, http port open for communication) • VC redistributable package for x86

Agent- Desktop Connect (CCE or AIC client is optional):

Pentium 2Ghz Processor • 1GB RAM • 100MB hard drive disk space • One 100/1000 Base-T Ethernet controller that is full duplex • Microsoft Windows 2000,XP, Vista or Windows 7 - 32bit or 64bit • .NET Framework 2.0 • Avaya PC Agent version 3 or above (Outbound) • Avaya TSAPI Client version 4 or above (Inbound)

Avaya Products:

Voice Portal version 5.1 or above

Communication Manager version 4 or above (optional)

AES version 4.2 or above (optional)

Avaya Licences:

Voice Portal version 5.1 or above

1 Basic TSAPI license for each agent (optional)