Agent Productivity.

‘OutPerform’- Agent Productivity is a range of desktop applications that increase agent efficiency and effectiveness with less training through telephony integration and desktop unification.

These desktop applications range from the basic out-of-the-box desktop integration to provide a customer screenpop in any Microsoft® Windows™ through to a unified inbound/outbound desktop with agent scripting that is fully integrated with, Aura™, Communication Manager™, Avaya Enablement Services™ and Voice Portal™ for inbound and Proactive Contact™ and Proactive Outreach™ for outbound.

Each solution listed below is configurable to suit most requirements but can be added to or customised to meet specific requirements if required. Current Agent Productivity solutions include: