WHAT WE DO?

We make customer interaction effortless so that you can drive up customer satisfaction, sharpen your competitive edge – and operate more cost effectively.

Focusing on real-time, cross-channel communication, typically in the contact centre, we minimize the time and energy expended during customer interactions - by you and your customers - to create more productive and more rewarding customer relationships.

HOW WE DO IT?

By combining the latest technologies for unified communications, contact centre, collaboration and workflow automation, we empower organizations to provide an exceptional customer interaction experience.

We create contact centre software and cloud services, and resell complementary software solutions to make the leading SIP telephony, unified communication and contact centre platforms even better and more productive. And with the extensive skill and expertise of our professional services team, we can maximize the benefits of your communications environment by tailoring solutions to your specific needs, integrating them seamlessly with your other business systems, and by automating your business processes.

WHO WE ARE?

Certified by leading technology providers, including Microsoft, Avaya and Nuance, we have provided successful communication solutions to organizations of every type and size across the world for nearly two decades. We have helped organizations navigate the challenges associated with choosing and managing disparate technologies, and have guided them through the complexities of integrating communication solutions into multiple systems and environments.

Our core expertise in developing Computer Telephony Integration (CTI) software solutions and tailoring them carefully to individual requirements and budgets allows us to create powerful, innovative products and cloud services that complement the functionality provided by Avaya and Microsoft Unified Communications.

THE BOTTOM LINE

No matter how complex or diverse your business needs may be, we have the expertise to deliver innovative, high quality solutions that leverage and extend your existing communications investments and strategies so that you can provide the ultimate customer interaction experience.