GIVING BOTS A VOICE: GEOMANT SHOWCASES ITS INTELLIGENT CUSTOMER ENGAGEMENT PLATFORM AT MICROSOFT INSPIRE
Microsoft’s flagship partner event, Microsoft Inspire, takes place in Washington, D.C., from the 9-13th July, 2017 – and Geomant is taking part.
Previously known as Microsoft’s Worldwide Partner Conference (WPC), this must-attend gathering has been rebranded to reflect how Microsoft and its partner community inspire each other to innovate and deliver powerful new solutions to customers.
Hailed as the event ‘where the world meets to transform business,’ Geomant is showcasing its most innovative solutions yet: solutions that harness the power of cloud and Microsoft’s state-of-the-art bot technology to drive Intelligent Customer Engagement.
Chief among their offerings is Buzzeasy: the Intelligent Customer Engagement Platform. Buzzeasy is now integrated with the Microsoft bot framework, and has its services delivered directly from the Cloud and accessible from anywhere – thanks to Microsoft Azure.
Visitors to Geomant’s exhibitor booth, # 1642, can discover first-hand how Buzzeasy is, quite simply, revolutionizing the way that customers can engage with organizations. Incorporating the latest bot technology, and with its ability to understand and process natural language, Buzzeasy enables customers to move effortlessly from any digital channel to live voice – simply at the touch of a button – and without them ever having to wait in a queue.
Delegates can also explore Buzzeasy’s CallMe bot, Queue4Me bot, and TextMe bot, as well as Buzzeasy’s AskMe bot which enables dynamic outbound SMS and IVR surveys with interactive callback. Find out how these BuzzBots offer organizations the unmatched ability to transform customer service while simultaneously driving up operational efficiency.
Additionally, visitors can experience Contact Expert: Geomant’s powerful multichannel contact centre for Microsoft Skype for Business. As one of the very few solutions that is truly integrated natively with Microsoft Skype for Business, Contact Expert extends sophisticated, multi-channel customer communication seamlessly into the rest of the organization, so that the contact centre need never be separated from the enterprise.
Geomant’s line-up also includes Desktop Connect: the solution that unites Microsoft Dynamics with Avaya Communication Manager. This seamless, out-of-the-box solution adds the sophisticated contact centre capabilities of the world’s most popular call centre solution, Avaya Communication Manager (CM), directly into Microsoft Dynamics CRM, to optimize contact centre agent operations and enable organizations to connect with their customers across all channels.
Microsoft Inspire is at the Walter E. Washington Convention Center, Washington D.C. until the 13th July, 2017.