GEOMANT TO SHOWCASE ITS LATEST INTELLIGENT CUSTOMER ENGAGEMENT PLATFORM AT MICROSOFT INSPIRE
Microsoft’s flagship partner event, Microsoft Inspire, takes place in Washington, D.C., from the 9-13th July, 2017 – and Geomant is taking part.
Previously known as Microsoft’s Worldwide Partner Conference (WPC), this must-attend gathering has been rebranded to reflect how Microsoft and its partner community inspire each other to innovate and deliver powerful new solutions to customers.
Hailed as the event ‘where the world meets to transform business,’ Geomant will be showcasing its most innovative solutions yet: solutions that harness the power of cloud and Microsoft’s state-of-the-art bot technology to drive Intelligent Customer Engagement.
Chief among their offerings will be Buzzeasy: the Intelligent Customer Engagement Platform. Buzzeasy is now integrated with the Microsoft bot framework, and has its services delivered directly from the Cloud and accessible from anywhere – thanks to Microsoft Azure.
Visitors to Geomant’s exhibitor booth, # 1642, can discover first-hand how Buzzeasy is, quite simply, revolutionizing the way that customers can engage with organizations. Incorporating the latest bot technology, and with its ability to understand and process natural language, Buzzeasy enables customers to move effortlessly from any digital channel to live voice – simply at the touch of a button – and without them ever having to wait in a queue.
Delegates will have the opportunity to learn for themselves how the Buzzeasy CallMe bot, Queue4Me bot and FindMe bot, along with the solution’s ability to run outbound SMS and IVR surveys with interactive callback – gives organizations an unmatched ability to transform their customer service while simultaneously driving up operational efficiency.
Additionally, visitors can gain insight into Contact Expert: Geomant’s powerful multichannel contact centre for Microsoft Skype for Business. As one of the very few solutions that is truly integrated natively with Microsoft Skype for Business, Contact Expert extends sophisticated, multi-channel customer communication seamlessly into the rest of the organization, so that the contact centre need never be separated from the enterprise.
But Geomant’s line-up will also include Desktop Connect: the solution that unites Microsoft Dynamics with Avaya Communication Manager. This seamless, out-of-the-box solution adds the sophisticated contact centre capabilities of the world’s most popular call centre solution, Avaya Communication Manager (CM), directly into Microsoft Dynamics CRM, to optimize contact centre agent operations and enable organizations to connect with their customers across all channels.
Microsoft Inspire is being held in Washington, D.C. at the Walter E. Washington Convention Center from the 9th to the 13th July, 2017.