Avaya Validates Geomant’s Innovative Technology



Geomant’s innovative solutions, Desktop Connect for Microsoft Dynamics and Desktop Connect for Salesforce, have achieved Avaya’s industry-acknowledged DevConnect Certificate of Compliance.

With this certification Avaya and Geomant customers can be secure in the knowledge that Geomant’s solutions have been rigorously tested and declared highly compatible with Avaya’s technologies.

Desktop Connect unites the world’s most popular call centre solution, Avaya Communication Manager (CM), with Salesforce and with Microsoft Dynamics, enabling businesses to connect with their customers via every channel. Desktop Connect not only adds intelligent screen-pop and softphone, but also links the Avaya and Verint Call Recorder to both of these leading enterprise CRM systems, so that a recording of each and every inbound/outbound call can be accessed directly from the CRM customer account.

‘Desktop Connect for Salesforce and Desktop Connect for Microsoft Dynamics are leading-edge solutions that let businesses achieve real productivity benefits through pre-built integration between their Avaya telephony platform and their chosen CRM solution – both in the contact centre and in the back-office,’ comments Geomant Director David Lafone-Ward, ‘and are key to transforming these businesses into dynamically connected organizations that are capable of delivering extraordinary levels of customer care’.

 Find out more, or request a live demo by calling +44 1789 387900, or emailing products@geomant.com.

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