MONTREAL, April 15, 2015 /CNW Telbec/ – Quovim C3, a provider of contact center software, multi-channel communications solutions and consulting services, today announced an exclusive Canadian distribution agreement with Geomant, an innovative software developer and systems integrator headquartered in the UK.
Geomant has developed Contact Expert, a fully-integrated, cloud-ready software product that is native to the Microsoft Skype for Business (formerly, Microsoft Lync) platform. Suitable for contact center clients of all sizes, Contact Expert is rapidly deployed and is easy to configure. The software’s automatic call distribution (ACD) capabilities ensure maximum employee productivity and superior customer satisfaction. This solution enables clients to implement campaigns using: voice, e-mail, Web, chat, video and SMS. Contact Expert is ideal for clients from a wide variety of profiles. Principal applications include: customer service, incident reporting, information service, customer self-service, booking and reservations, outbound contact, new customer acquisition, payment and collections, study aid, field service monitoring and helpdesk.
“Based on our experience and knowledge of client preferences, and after a comprehensive review of existing Microsoft Skype for Business-compatible contact center solutions, we decided to work with Geomant,” says Pierre Lemoine, President and Co-Founder, Quovim C3. “Contact Expert software is an excellent enhancement to any contact center founded on this platform because it leverages its collaborative capabilities, which directly contributes to an increase in first line resolution of client queries. We believe that numerous contact center operators in this country will benefit significantly from integrating Contact Expert into their infrastructures. We are proud to be the exclusive distributor of Geomant solutions in Canada and look forward to a long and rewarding relationship with our new partner.”
“Our partnership with Quovim C3 represents the first time that our solutions are available in Canada,” adds Viktor Gajodi, Managing Partner, Geomant. “From our well-established markets in Europe, the US and Australia, expansion into Canada was a strategic objective. And now, we have the right partner to help us fulfill this vision. Considering the growing number of organizations adopting the Microsoft Skype for Business platform, we are very excited about our opportunities and are pleased to be working with the Quovim C3 team. Together, we look forward to helping contact center operators boost productivity and enhance customer service.”
About Quovim C3
Quovim C3 provides complete contact center solutions, support and personalized consulting services that enable organizations to optimize client communications. An Elite Interactive Intelligence Partner, Quovim C3 delivers custom solutions and expert guidance throughout the business planning and implementation process. Organizations with service, distribution and retail centres benefit from greater clarity in their operations that generate cost-savings and strengthen customer relationships. Quovim C3 transforms customer interactions into long-term profitable relationships. For more information, please visit www.QuovimC3.com.
Geomant is an innovative software developer and system integrator specializing in Microsoft technologies. With offices in Europe, the US and Australia, and a global network of resellers, Geomant’s solutions for the Microsoft Skype for Business platform are designed to add functionality to unified communications platforms. For more information, please visit www.geomant.com.